Sr. Administrative Insurance Specialist

<p><strong>GROW WITH US:</strong></p> <p>Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. Tandem is always looking to add talent that can help us manage our interests globally.</p> <p><strong>STAY AWESOME:</strong></p> <p>Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with -IQ technology — an advanced predictive algorithm that automates insulin delivery.</p> <p>But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com<span> </span></p> <p><strong>WHEN &amp; WHERE YOU’LL WORK:</strong> </p> <p>Hybrid: <span>This role will be a mix of in-office work (Frankfurt) and remote work. </span></p> <p><strong>A DAY IN THE LIFE:</strong></p> <p>This role provides comprehensive support in the processing of statutory health insurance claims, including the timely preparation, review, and coordination of order-related processes. A key responsibility involves monitoring complex workflows, identifying areas for improvement, and implementing appropriate measures. The position also supports application and approval procedures with statutory health insurance.</p> <p>In addition to administrative and process-related duties, the role includes onsite back-office support such as collecting prescriptions, forwarding documents to relevant stakeholders, and coordinating activities across departments and external vendors. The position requires regular communication with customers (including patients and healthcare professionals), business partners, and cost bearers via telephone and written correspondence.</p> <p>The ideal candidate is detail-oriented, reliable, and solution-focused, with strong organizational skills and the ability to work both independently and as part of a cross-functional team. A high level of discretion and professionalism is essential due to the confidential nature of many tasks.</p> <p><span>Working as Sr. Administrative Insurance Specialist you’ll….</span><span> </span><span> </span><span> </span></p> <ul> <li>Serve as a qualified contact for customers and sales partners, handling statutory health insurance claims in a service-oriented, case-closing manner.</li> <li>Conduct solution-oriented inbound and outbound telephone communication with stakeholders.</li> <li>Contribute to the conceptual and operational development of performance management and implement improvements to internal processes.</li> <li>Collaborate with internal departments, external service providers, and cooperation partners to ensure seamless operations.</li> <li>Support the automation and ongoing enhancement of business processes.</li> <li>Record returns from cost bearers and develop preventative measures to reduce future occurrences.</li> <li>Provide administrative support across various departments.</li> <li>Assist with the onboarding of new backoffice employees, including the creation of CRM records.</li> <li>Coordinate with Finance and Purchasing teams to ensure all requests are processed efficiently.</li> <li>Verify completion of training plans prior to job role assumption.</li> <li>Evaluate current systems and processes, suggest improvements, and recommend best practices.</li> <li>Provide regular feedback to the management team as needed.</li> <li>Ensure compliance with company policies and all regulatory, legal, and safety requirements, including Privacy/GDPR.</li> </ul> <p><span><strong>WHAT YOU’LL NEED:</strong></span><span> </span></p> <ul> <li>Able to effectively share information related to work products in verbal and written form.</li> <li>Demonstrated ability to work accurately and with initiative and handle multiple priorities with minimal supervision.</li> <li>Able to effectively share information related to work products in verbal and written form.</li> <li>Strong knowledge of insurance, reporting, and contribution laws.</li> <li>Strong attention to detail and accuracy</li> <li>Flexible and solution-oriented mindset</li> <li>High level of reliability and readiness to take responsibility</li> <li>Interest in standardized tasks and process adherence</li> <li>Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).</li> <li>Proficient in working with ERP system and CRM solutions</li> <li>Excellent communication skills in German when interacting with internal and external stakeholders</li> <li>Good English proficiency</li> </ul> <p><strong>E