Executive Administrative Assistant – Global Partner & Operational Support (GPOS)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your careerHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of Global Servicing Group (GSG), the Global Consumer Servicing & Fulfilment (GCSF) organization is a team of 10,000+ dedicated colleagues and partners who put our customers at the center of everything they do. GCSF consists of Customer Care Professionals, leaders and support teams who work to deliver extraordinary service every day to American Express consumer Card Members around the world.  The teams are in more than 20 countries and span frontline operations, servicing strategy and partner management. Global Partner & Operational Support (GPOS) is a global team consisting of more than 3,000 colleagues and partners (who manage strategic 3rd party servicing (risk) relationships and deliver customer value & efficiency across both servicing and business marketing teams) – all centered around Customer First priorities.

The role of Executive Assistant will give administrative support to up to up to three VPs in Global Consumer Servicing & Fulfillment (GCSF).  This position plays a critical role in supporting leaders managing various administrative tasks and ensuring the efficient operation of the department.  This is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners both inside and outside of American Express. The ideal candidate must be seasoned and experienced in handling a wide range of administrative-related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position. This position requires exceptional organizational skills, a high degree of professionalism, and the ability to handle sensitive information with discretion.

How will you make an impact in this role?

• Scheduling meetings with senior executives internally and externally, reserving conference rooms, coordinating meeting logistics.
• Managing domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas.
• Preparing, reviewing, and processing expense reports, in line with company T&E policy.
• Supporting team administration including on-boarding for new hires, updating distribution lists, setting up group-wide team meetings.
• Managing e-mails and correspondence in a timely manner.
• Assisting with timekeeping and payroll duties.
• Processing invoices and requisitions.
• Proactively identify and resolve administrative issues and challenges.

Minimum Qualifications:

• Knowledge of MyInfo, Concur Expense & Travel, Ariba Buyer, SharePoint, WebEx, Slack.
• Intermediate to advanced computer skills required, including proficiency with Microsoft Office including PowerPoint, Excel, Word and Outlook.
• Ability to work independently and collaboratively in a dynamic and fast-paced organization and manage multiple tasks and conflicting and changing priorities with little direction.
• A strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality.
• Flexibility, ability to work effectively in a team, anticipate needs and seeks ways for leader’s organization to run efficiently.
• A keen attention to detail and a sense of urgency in execution and follow-up.
• Positive attitude, solutions-oriented, proactive, able to prioritize