Donor Services Associate-Development

Donor Services Associate-Development

Work Location:

Remote - USA

Schedule:

Part time

To advance the purpose of InterVarsity, this position contributes to a culture that represents InterVarsity’s ministry to donors through excellent daily relational interactions and service, timely donor service, extending development invitations to donors to have a deeper relational and/or financial partnership with InterVarsity, daily receipting, thanking and providing stewardship reporting to donors and welcoming new donors to InterVarsity’s ministry.

MAJOR RESPONSIBILITIES

Personal:              

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world
• Be a lifelong learner who prizes the discipleship of the mind; particularly staying current on issues of program management, process improvement, and ministry business practices within ministry
• Participate in the spiritual life of the NSC, such as Commons, prayer meetings, and community events

Responsibilities:

• Contribute to the day to day success of the Donor Services Team with excellence, creating a healthy spiritual team that loves one another, ministry partners, and donors
• Represent the InterVarsity brand and experience to all ministry partners and donors
• Respond promptly to ministry partners’ and staff inquiries in a courteous and timely manner
• Partner with Financial Services Team in processing and receipting all donations within established time standards  
• Provide excellent service via phone calls, emails, online chats, text, and paper correspondence with ministry partners
• Conduct internal research to respond to donor questions via established protocols
• Process online donations and related communications which includes updates, changes, stops, enhancements, managing the online chat function, emails, texts, and phone calls
• Responding to and communicating to various donors needs relating to special gifts, corporate matching gifts, memorials, final gifts, anonymous gifts, foundation gifts, IRA gifts, Steer Inc, incomplete donations, etc.  
• Follow communication scripts and processes to provide care for ministry partners and follow protocols to escalate them for additional help and service
• Partner daily with Financial Services Team in the processing and receipting of donations, both paper and electronically, inhouse and through the mail house
• Provide a welcome kit to all new donors  
• Process InterVarsity’s daily and fiscal year-end paper and electronic receipting
• Proactively suggest ways to improve efficiencies and develop new enhancements in Salesforce, Workday, and online donate site
• Become active learners in new processes to establish new types of giving or methods in partnership w/ Financial Services
• Track, code, and log donor correspondence in Salesforce
• Complete and manage assigned projects via Service Cloud ticketing system
• Participate in the annual reorganization/restructuring of field ministry accounts at the start of each new fiscal year  
• Contribute to reports related to all aspects of the Donor Services Team leading to better decisions and improved processes
• Learn and fully engage in the asking, stewardship thanking, and reporting to ministry partners
• Follow best practices, procedures, and international, federal, and state laws related to donations, data privacy and record keeping  
• Ensure accurate maintenance of donor names and contact information within Salesforce
• Participate in database cleanliness by keeping completed partner records, contact information, helping in the management and merges of records and other database maintenance projects as assigned
• As needed, respond to tier 2 level customer service tickets as it relates to InterVarsity staff
• Be available for ministry partners to reach someone during established and normal business hours via a phone, email, chat, or text
• As needed, provide back up and become cross-trained in gift processing procedures
• Manage occasional expenses
• Establish GAU as needed within Salesforce and partner with Financial Services Team to set up equivalent expense/cost centers accounts in Workday along with ensuring staff portal access  
• Other duties as assigned

Develop a funding base:

• Develop and communicate with a list of potential financial and prayer ministry partners on a regular basis
• Raise an agreed upon amount of financial support, minimum of 10%

Knowledge/Skills/Abilities

• Strong customer service, conflict resolution, analyti