Senior AV Technician

Position Title & Department:

 Senior AV Technician; Media Services Posting #

5184

Department Description:

Information Technology Services is a service organization that is integral to the success of the University of San Diego.  We succeed only when we meet and exceed the expectations of our customers.  We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness.  We celebrate the diversity and power of people, ideas, and cultures.  We respect and enrich the academic community in which we operate.  We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

Knowledge and experience in the use of computer, audio, video, and networking technologies. Thorough understanding and experience in classroom and/or instructional based video and audio systems and the ability to use this information to troubleshoot and resolve system
conflicts. Will proactively assess and contribute to the campus needs for AV IT technology products and design services by attending project-planning meetings. Skilled in programming and scripting for the classroom control systems. Will be responsible for the classroom program control code which includes organizing, creating and editing the code for the different types of learning spaces. Adept and enthusiastic about learning new technologies and new skills. Possess the ability to quickly learn new instructional delivery tools and technologies, and adapt to an evolving field. Demonstrates ability to offer high-level customer service and consultative skills to identify and implement required technology solutions. Strong interpersonal and communication skills to work with both technical and nontechnical personnel at all levels in the organization.

Duties and Responsibilities:

Repair, Maintenance and Installation 

• Provide technical support for classrooms/labs.
• Responsible for console control code (Crestron or other).this includes creating, editing and troubleshooting of existing code.
• Install instructional equipment for classrooms/labs.
• Maintain instructional equipment for classrooms/labs.
• Maintain ticketing and tracking of the classroom support via Salesforce open/closed case dashboard.
• Track learning spaces case for evaluation and consideration.
• Troubleshoot instructional equipment for classrooms/labs.
• Diagnose, evaluate and perform needed repairs and maintenance to prevent/decrease potential failure and to support the USD faculty in the enhancement of their educational goals.
  
• Maintains repair/maintenance/preventative maintenance schedule for IMS equipment.
  
• Design and program classroom/lab control systems which includes the audio design, cameras and microphones.
• Cre