Managing Director, Brand Strategy & Communications

Job DetailsJob Location: San Francisco - SAN FRANCISCO, CA 94102Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $175,000.00 - $205,000.00 Salary/yearTravel Percentage: NoneJob Category: MarketingManaging Director, Brand Strategy & Communications

 





DEPARTMENT


REPORTS TO


PAY GRADE


STATUS




Revenue & Growth


Chief Revenue & Growth Officer


$175,000 - $205,000 Annually (Pay Grade 6)


Full-time, exempt, hybrid (min. 3 days/week in office)





 

Role Overview

The Managing Director of Brand Strategy & Communications leads SF Ballet's brand identity, communications, media relations, digital content strategy, and creative production. Reporting to the Chief Revenue & Growth Officer (CRGO), this role is the organization's lead brand and communications authority — building and sustaining the institutional reputation, visibility, and narrative that underpin all channels. It provides the storytelling and positioning infrastructure that supports both earned and contributed income strategies and growth, working in close partnership with marketing colleagues to ensure that content serves both reputational goals and sales effectiveness, and with the philanthropy team to ensure that brand and communications work actively to support fundraising strategy.

Primary Responsibilities

Brand Strategy & Positioning


Lead and steward SF Ballet's institutional brand — identity, voice, messaging architecture, and standards — ensuring consistency across all touchpoints and constituencies.
Lead competitive positioning and differentiation strategy, including brand health monitoring and ongoing market analysis.
Build the institutional narrative that connects SF Ballet's artistic vision to its audiences, donors, and community, including the Comprehensive Enterprise Strategy (CES) messaging framework.
Develop and manage brand partnerships that extend SF Ballet's reach and visibility, in collaboration with the Director of Strategic Partnerships as appropriate.


Media and Public Relations


Lead a proactive, multi-platform media strategy that builds SF Ballet's national and international profile and advances the Artistic Director's visibility.
Personally manage key editorial relationships and high-stakes media situations; serve as primary liaison to SF Ballet's external communications agency, overseeing agency scope, direction, and deliverables.
Develop and manage media partnerships that serve both earned revenue and brand goals, working in close coordination with the Senior Director of Audience Development & Earned Revenue.
Lead crisis communications planning and response; develop thought leadership strategies in partnership with the Executive Director and Artistic Director.


Integrated Communications & Editorial


Lead organization-wide communications strategy — including executive messaging, Board communications, stakeholder communications, and internal communications — ensuring consistency and alignment with institutional priorities.
Develop and maintain the messaging frameworks and editorial content that serve as the foundation for communications across all teams and channels.
Oversee the editorial and creative production of the program book, annual report, newsletters, and other institutional publications.
Oversee the development of campaign communications, fundraising materials, and event promotion content in support of the philanthropy team's goals.


Digital Strategy & Website


Set SF Ballet's digital strategy across social media, website, and content platforms, with clear performance targets and accountability for results.
Oversee the website — including content strategy, user experience, and editorial standards — in partnership with marketing on season promotion and ticket buyer engagement.
Direct content creation and storytelling that deepens audience connection, advances institutional priorities, and provides the narrative foundation for revenue-driving campaigns across all channels.


Creative Services


Oversee creative production — photography, video, graphic design, and print — setting quality standards and ensuring brand integrity across all output.
Manage creative vendor relationships and ensure brand assets are current, accessible, and fit for both institutional and sales-facing use across the organization.


Secondary Responsibilities


Communications support for Education and community programs
Co-liaise with CRGO to plan and present at Board Marketing Committee meetings
Employee communications in coordination with Human Resources
Departmental budget management; regular reporting on brand and communications performance to the CRGO


Cross-Functional Collaboration

The defining peer relationship is with the Senior Director of Audience Development