Client Relationship Manager I

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Client Relationship Manager I, you’ll be responsible for high-level relationship management for one or more assigned clients strategic to the Enterprise. Accounts are target clients having a major strategic impact on the long-term success of the Enterprise.

What you will be doing?

• Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.

• Conducts and manages periodically scheduled status calls with client and internal stakeholders to discuss important key service topics.

• Serves as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution.

• Acts as an escalation point between client and request desk.

• Develops strong working relationships with assigned clients and FIS resources.

• Monitors monthly service level reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.

• In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.

• Manages and communicates expectations internally and externally.

• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.

• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

• Other related duties assigned as needed.

What you will need:

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

• Requires good working knowledge of FIS products and services, as well as the industries in which FIS competes for business

• Strong organizational and time management skills required

• Strong attention to detail when creating documentation to send to senior client stakeholders required

• Team skills, including the ability to establish and maintain effective working relationships both internally and externally

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Ability to understand and apply concepts

• Ability to handle projects commensurate with job expectations

• Ability to analyze and solve problems using learned techniques and tools

• Flexibility, versatility, dependability

• Prior banking or finance related experiences a plus; trading technology experience preferred

• Some flexibility of hours is required

• Hybrid location is in Jacksonville, FL

• Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 

• Diverse and collaborative atmosphere  

• Professional and personal development resources 

• Opportunities to volunteer and support charities 

• Competitive salary and benefits  

Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disabi