Global PLM Adoption and OCM Lead

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Our Mission

Our team is a group of passionate, customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to achieve value and become champions of PTC’s solutions. Our commitment to excellence means we go above and beyond to ensure our customers' success—knowing that when they succeed, we succeed. Together, we build lasting partnerships, unlock tangible business value, and create raving fans of PTC’s products and services.

Role Overview:

The Global PLM Adoption and OCM Lead is a senior role responsible for driving Organizational Change Management (OCM) and adoption-related services across our global customer base, with a strong focus on PTC’s PLM solutions. This individual will lead the adoption team, mentor cross-functional members, and establish best practices to ensure customers achieve full adoption and value realization from PTC’s PLM offerings. The Global PLM Adoption and OCM Lead will partner closely with senior leadership, general managers (GMs), cross-functional teams, and customers to align the adoption practice with business goals and track adoption health through key adoption-driven metrics.

Key Responsibilities:

• Deliver OCM and adoption services to customers in the US, applying proven change management strategies to enhance PLM adoption and value realization.
• Develop and refine PLM adoption best practices to drive measurable value, ensuring consistency across the customer journey through cross-functional collaboration.
• Mentor and coach cross-functional teams to foster knowledge-sharing and continuous improvement.
• Design and manage adoption reporting metrics (e.g., user engagement, system usage, and value attainment) to track customer progress and ensure PLM success.
• Partner with GMs and senior leaders to provide regular updates on adoption efforts and ensure alignment with PLM business objectives.
• Collaborate with customers’ executive leadership, managers, and end users to facilitate a seamless adoption experience and successful implementations.
• Lead OCM efforts in global system implementations, guiding customers from adoption readiness through value realization and ongoing success.
• Promote PLM adoption by raising awareness, building desire, influencing knowledge, providing the ability, and reinforcing change through proven OCM methodologies.
• Collaborate with product and VoC teams to close the customer feedback loop and ensure PLM solutions evolve based on user input.
• Work with marketing teams to create adoption-driven collateral and develop customer success stories.
• Partner with sales teams to position adoption-related services and equip them to drive adoption-focused sales motions with customers effectively.

Qualifications:

• Extensive experience in PLM and global system implementations, with proven expertise in applying OCM methodologies to drive adoption and value realization, and a strong track record of managing complex projects in fast-paced environments.
• 10+ years of experience implementing global systems for large organizations, with strong proficiency in PLM systems.
• Strong leadership and mentoring skills, with a focus on coaching cross-functional teams in global PLM initiatives.
• Experience engaging with diverse customer stakeholders, from executive leadership to end users, particularly in PLM environments.
• Strong presentation and communication skills, with the ability to engage senior leaders and influence strategic decisions.
• Plus, if you have an ALM and CAD background!
• Plus, if you have experience in designing and managing adoption reporting systems that track key metrics such as user engagement, system usage, and value attainment.
• Willing to travel 30% - 50%

What Success in this Role Looks Like:

• Key customers are utilizing PTC’s PLM solutions and expanded capabilities.
• Positive customer health scores are demonstrated by increased adoption metrics and customer satisfaction.
• OCM methodologies are applied consistently and shared across internal teams and partners.
• Customers are willing to volunteer to give testimonials and success s