Manager, Healthcare Administration

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Manager, Healthcare Administration. The Manager, Healthcare Administration is responsible for supporting the Enterprise Account portfolio by providing strategic oversight of operational hiring initiatives, workforce planning, recruiting execution, and data-driven decision support. This role serves as a corporate liaison for project management, compliance alignment, culture development, and client support, while leading cross-functional initiatives, advanced analytics, and reporting to influence business direction. The Manager, Healthcare Administration partners closely with portfolio and field leadership to ensure continuity of operations, rapid response during emergencies, consistent execution of recruiting and Human Resources processes, and development of a strong candidate pipeline and culture program.

RESPONSIBILITIES:

• Executes program directives given by the Portfolio Manager, Assistant Portfolio Director – Operations, or Assistant Portfolio Director – Training and Compliance.
• Responsible for the interaction with Adventist Health market leadership in the development and execution of overall security operations.
• Establish and maintain the master and weekly operating schedules, ensuring they comply with all aspects of the contract.
• Manage the coordination of extra coverage requests, or vacancies due to vacations, call-offs, or open positions.
• Oversee and ensure all contracted scheduled hours for the site are maintained to the non-billable and overtime percentage acceptable levels.
• Perform the duties of the Assistant Account Manager, Supervisors and/or Security Professionals as needed or additional duties as assigned by the Portfolio Manager.
• Full responsibility for candidate prescreening, interviews, and the onboarding process of new employees.
• Implement required competencies, as established by the contract or site requirements.
• Ensure and/or validate contract-required training and screening elements for security personnel have been met and maintained.
• Ensure employee specific compliance and training folders are maintained and available for review by client, AUS, or regulatory and accreditation agencies.
• Execute all operational aspects (technical and managerial) of the security contract at the assigned location, assigning tasks to the Assistant Account Manager and/or Supervisors.
• Act as the direct management contact for the Assistant Account Manager, Supervisors and/or Security Professionals, regarding performance, operations, and department needs.
• Identify and correct any personnel issues occurring, such as payroll discrepancies, employee relations complaints, or other concerns.
• Lead investigations into personnel issues.
• Ensure Post Orders are updated annually, or as needed.
• Ensure the Job Safety Analysis (JSA) and safety programs are updated annually, or as needed.
• Procure all security personnel uniforms and equipment, inclusive of Personal Protective Equipment (PPE).
• Ensure and/or validate the inventory and care of department equipment, supplies, and vehicles.
• Inspect security personnel to ensure compliance with uniform and equipment standards and contractual requirements.
• Provide coaching, counseling, recognition, and discipline to security personnel.
• Complete annual performance evaluations of security personnel.
• Mentor Supervisors and/or the Assistant Account Manager for professional development and succession planning.
• Maintain confidentiality of all employee information and data.
• Attend client and AUS meetings.
• Ensure the continuous improvement of client and employee relations by interfacing with client staff, security personnel, patients, and visitors to solicit feedback and promote a culture of safety and collaboration.
• Maintain subject matter expertise