Sr. Program Manager, IT

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.


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Summary:
Cosm is seeking a Senior IT Program Manager to own execution across Corporate IT’s most critical initiatives, spanning Infrastructure/Networking, Enterprise Systems & Employee Technology (ESET), Creative Technology, and IT Service Management (ITSM).
This is not a coordination role. This individual will act as an execution authority—driving structure, accountability, and delivery rigor across highly technical teams and external partners. The ideal candidate brings deep Jira mastery, strong vendor leadership, and enough technical fluency to challenge assumptions, surface risk early, and translate complexity into executive-level clarity.
Success in this role requires someone who has operated in operationally critical environments, understands how IT delivery directly impacts revenue and uptime, and can mature program execution, quantify delivery constraints, and clearly communicate business impact—without slowing teams down.
Responsibilities:
Program Ownership & Delivery Leadership
• Own delivery accountability for a portfolio of high-impact IT initiatives.
• Translate strategic priorities into executable, sequenced programs with clear outcomes and success metrics.
• Drive delivery discipline across Infrastructure, ESET, Creative Technology, and ITSM without creating bureaucracy.
• Proactively identify execution risk, dependency conflicts, and delivery bottlenecks—and resolve them.
• Develop and maintain quantitative capacity and demand models to assess staffing adequacy, delivery risk, and prioritization tradeoffs across Corporate IT.
Jira-Centered Program Execution
• Establish Jira as the single system of record for IT program planning, execution, and reporting.
• Lead the migration of existing Smartsheet & Notion-based project tracking into Jira, including:
◦ Program and portfolio structure
◦ Standardized workflows
◦ Dependency management
◦ Reporting and dashboards
• Ensure Jira is used effectively at both team and executive levels (not just ticket tracking).
Cross-Functional & Technical Leadership
• Act as a trusted partner to senior IT leaders, architects, and engineers.
• Lead cross-functional execution across highly technical domains without requiring direct authority.
• Ask the right technical questions to validate scope, sequencing, and feasibility.
• Balance operational stability with forward-looking initiatives and technical debt reduction.
Vendor & Partner Management
• Own delivery oversight for external vendors, integrators, and technology partners.
• Hold vendors accountable to scope, quality, timelines, and Cosm’s technical standards.
• Identify when vendor delivery is masking internal execution gaps—and address root causes.
• Manage vendor risk, cost, and performance with transparency.
Executive & Stakeholder Engagement
• Serve as the primary program interface for IT leadership and executive stakeholders.
• Deliver concise, decision-oriented updates on progress, risks, tradeoffs, and dependencies.
• Translate complex technical execution into business-relevant outcomes.
• Drive alignment across competing priorities without escalating noise.
• Establish clear visibility into completed initiatives by articulating delivery outcomes and business value (e.g., risk reduction, cost avoidance, operational efficiency, enablement).
• Own executive-facing delivery and value reporting, serving as the single source of truth for Corporate IT execution, capacity constraints, and realized impact.
Process Maturity & Continuous Improvement
• Establish pragmatic program go