Product Support Specialist (AMS) - Remote

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located in over a dozen different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a cooperative, responsive, and detail-oriented Product Support Manager to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports technology.

Game Plan - How You'll Drive Impact:

• Become deeply knowledgeable about the Teamworks product suite, with a specialty in Teamworks AMS and the technologies used to troubleshoot and prioritize issues.
• Gain an understanding of our customer’s challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner.
• Manage a queue of cases, prioritizing issues based on severity and customer impact.
• Fulfill technical requests (form configuration, dashboard and visualization building, third-party integration setup, data uploads, account configuration, and general troubleshooting).
• Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to drive value.
• Handle sensitive information and enforce data security measures to protect all information.
• Coordinate with internal stakeholders to ensure products are improving and customer needs are being met.

Player Profile - What You Bring to the Team:

• 3+ years of applied sports science experience in a high-performance sport environment.
• Strong familiarity with any athlete data management system, medical software, and/or Teamworks AMS.
• Experience with Salesforce, JIRA (or other ticketing support systems), MS Excel, and G-Suite.
• Bachelor’s degree.

The Ideal Recruit - Skills & Experience:

• Experience in the athletics industry.
• Experience using data management & visualization tools to make informed decisions and recommendations; experience with data analysis and statistical packages such as R, Python, Tableau.

Champion Mindset - Traits for Success:

• Strong problem-solving skills with a knack for handling multiple tasks under pressure
• Ability to think analytically and accurately manage complex tasks and requests
• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly and efficiently.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

The Perks of Playing for Teamworks:

At Teamworks, you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate:

• Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
• Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
• Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success.
• Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more.
• Investing in Your Growth: Receive stipends for