Production Support Technician

Production Support Technician - Full Time $20-$25/hr!

Our Vision:

The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Our Mission:

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

Our Values:

We at Renuity strive to instill and maintain our core values, by being:

• Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.

• Innovative – We challenge industry norms and take intelligent risks to discover better ways to serve our customers.

• Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world-class experience and are treated fairly.

• Enthusiastic – We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners.

• Value-Driven – We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner.

Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.

Job Summary:

The Production Support Technician is responsible for performing installation support, maintenance, and repairs on windows, doors, shower enclosures, and bath systems, as well as assisting with daily warehouse operations. This dual-role position requires a versatile individual skilled in both hands-on service work and organized warehouse management. The technician ensures all products are handled, stored, and serviced safely, efficiently, and according to company quality standards.

Essential Functions/Physical Requirements of Job:

• Inspect, diagnose, and repair residential and commercial windows, doors, showers, and bath systems.

• Adjust, align, and replace hardware, seals, and glass components.

• Identify and resolve leaks, mechanical issues, and operational problems.

• Perform both warranty and non-warranty service with attention to quality and customer satisfaction.

• Reseal and waterproof fixtures to prevent leaks and damage.

• Receive, inspect, and record incoming materials and products.

• Load/unload shipments and organize warehouse inventory.

• Prepare and stage materials for field jobs.

• Maintain a clean, safe, and orderly warehouse environment.

• Track damaged/missing items and assist with inventory control and logistics.

• Communicate effectively with customers regarding service needs, options, and maintenance recommendations.

• Maintain accurate service records and submit reports for completed jobs.

• Operate hand and power tools safely and in accordance with company procedures.

• Ensure compliance with safety guidelines, building codes, and manufacturer specifications.

• Prepare parts and materials for field service jobs and installations.

• Assist in maintaining accurate inventory counts and records.

• Support delivery logistics and product loading for installation crews.

Qualifications:

• High school diploma or equivalent (GED) required.

• 2–5 years of experience in window, door, or bath/shower installation, repair, or warehouse operations preferred.

• Strong mechanical aptitude and troubleshooting ability.

• Knowledge of window, door, and glass system components and installation techniques.

• Ability to safely operate warehouse equipment (forklift certification a plus).

• Proficiency with basic computer systems or inventory software.

• Excellent attention to detail, organization, and time management.

• Strong