Hybrid Plumbing Technician (Retired Professionals)

Duties and Responsibilities:

1. Remote Consultation and Support:

• Provide remote troubleshooting support to clients and field service technicians via phone, email, or video calls.
  
• Assist clients in diagnosing plumbing issues related to commercial kitchen equipment and facilities.
  
• Guide on-site technicians through complex repair procedures.
  
• Assist with creating and updating service documentation, maintenance logs, and reports.
  
• Coordinate with the dispatching team to plan onsite visits and manage service requests.
  
• Utilize digital tools to track service requests, inventory, and equipment status.
  

2. On-Site Maintenance and Repair:

• Conduct regular on-site visits to inspect, maintain, and repair plumbing systems in commercial restaurant settings.
  
• Ensure all plumbing systems comply with health and safety regulations.
  
• Perform installations, replacements, and upgrades of plumbing fixtures and equipment. 
  

3. Preventive Maintenance:

• Develop and implement preventive maintenance plans to minimize downtime and extend the lifespan of plumbing systems and equipment.
  
• Conduct regular inspections and maintenance tasks as per the schedule.
  

4. Documentation and Reporting:

• Maintain accurate records of all maintenance and repair activities.
  
• Prepare detailed reports on the condition of plumbing systems and recommend necessary actions.
  
• Keep track of parts inventory and order supplies as needed.
  

5. Training and Mentorship:

• Train and mentor junior technicians and staff on best practices and safety protocols.
  
• Conduct workshops and training sessions for clients on basic maintenance and troubleshooting.
  

6. Customer Service:

• Respond promptly to client inquiries and service requests.
  
• Provide exceptional customer service and build strong relationships with clients.
  
• ​Address and resolve any customer complaints or concerns effectively.
  

Requirements

• High school diploma or equivalent.
  
• Retired plumber with a remarkable track record of over 25 years of hands-on experience in commercial plumbing settings.
  
• Experience working with commercial kitchen equipment is highly desirable.
  
• Proficiency in diagnosing and repairing plumbing issues, including leaks, clogs, and broken fixtures.
  
• Proficiency in installing plumbing systems and components, such as pipes, faucets, toilets, sinks, and water heaters.
  
• Skill in performing routine maintenance tasks, such as cleaning drains and checking for leaks.
  
• Extensive knowledge of plumbing systems, including installation, service, repair, and maintenance.
  
• Strong diagnostic and problem-solving skills.
  
• Excellent communication skills, both written and verbal.
  
• Proficiency in using digital tools for remote consultation and documentation.
  
• Ability to work independently and manage time effectively.
  
• Strong customer service orientation and interpersonal skills.
  
• Stable internet connection.
  
• Flexible working hours to accommodate customer needs and training schedules.
  

• Physical ability to perform manual labor, including lifting heavy equipment and working in confined spaces.
  
• Ability to stand, bend, kneel, and work in varying environm