Business Systems Consultant - Salesforce and Enterprise Initiatives (Hybrid)

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Come to work each day with an inclusive and collaborative business technology team. As a Business Systems Consultant, at AbbVie Business Technology Solutions (BTS), you will have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better. You will play a pivotal role in implementing critical business solutions to help support brand launches, build new capabilities to improve patient experience and their adherence to their medication journey.  

Responsibilities:

• Leading the design and implementation of strategic initiatives, including cutting-edge AI capabilities, cross-functional digital transformation initiatives, Master Data Management programs etc. to optimize business processes. 
• Analyzing business needs and translating them into Salesforce solutions that optimize efficiency. 
• Acting as a bridge between business stakeholders and the Salesforce system, ensuring effective communication and process improvements. 
• Defining and managing technical requirements, leading user story creation, solution design, testing, and quality assurance. 
• Tracking and managing project execution, ensuring progress, action items, and accountability. 
• Driving process improvements, continuously optimizing Salesforce workflows for better business outcomes. 

Tools and skills you will use in this role: 

• Salesforce (Health Cloud, Service Cloud, Marketing Cloud, Einstein, Agentforce) and platform configurations. 
• SQL and other languages for basic to medium level querying for data analysis 
• Project management frameworks (Agile, Jira, Confluence) to tr