At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re looking for a Sr. Manager, Customer Success to develop and execute customer centric programs for Webflow’s Enterprise Customers to drive retention, growth, and product adoption along the customer journey. This is a strategic role and is a great opportunity for someone who wants to influence the development of a holistic Customer Success program in partnership with the CS leaders and the rest of the GTM team. You will be wearing many different hats: maximizing customer satisfaction, retention, and growth of existing accounts, while building processes and shaping the structure and engagement points of the Customer Success organization in the post-sales customer lifecycle. You will also be responsible for managing and growing a team of strategic CSMs as they focus on driving value for customers and executing against our priorities.

About the role:

• Location: Remote-first (United States; BC & ON, Canada) **Strong preference for a location in the Pacific or Mountain Time Zone
• Full-time
• Permanent
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 

• United States  (all figures cited below in USD and pertain to workers in the United States)
  • Zone A: $170,000 - $237,000
  • Zone B: $163,000 - $225,200
  • Zone C: $155,000 - $213,000
• Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
  • $194,900 - $269,100

The ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Director, Customer Success

As a Sr. Manager, Customer Success, you’ll … 

• Build, Lead, and Coach a High-Performing Team
  Recruit, develop, and manage a team of CSMs and Sr. CSMs, fostering a culture of excellence and customer-centricity.
• Optimize the Customer Success Function
  Drive continuous improvement in processes, tools, and strategies to scale the Customer Success organization and maximize customer value.
• Champion Customer-Centric Initiatives
  Collaborate with cross-functional teams—Product, Support, Marketing, and more—to design and execute strategies that enhance the customer experience and drive adoption.
• Leverage Data to Drive Actionable Insights
• Analyze customer data and performance metrics to proactively address risks, identify growth opportunities, and inform account-focused initiatives.
• Advocate for Customers Across Webflow - serve as the voice of the customer, surfacing key insights and trends to inform product development and company-wide decisions.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

You’ll thrive as a Sr. Manager, Customer Success if you have:

• Proven Leadership and Team Development
• 2+ years of experience leading and growing high-performing Customer Success or Account Management teams, with a strong focus on coaching and development.
• Customer Success Expertise in SaaS or Digital Industries
• 5+ years in Customer Success or Account Management within SaaS or digital marketing, man