Lead Care Manager

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. 

We are more than just a team; we are a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values of Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.  

About the job

We're seeking an exceptional Lead Care Manager to join our team in Riverside, CA. Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

This is a hybrid position that requires traveling throughout the Riverside County area.

What you’ll do

Hybrid (in-field and remote) care management duties as described below:

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports 
• Oversees the development of the client care plans and goal settings 
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services 
• Connect clients to other social services and supports that are needed 
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles 
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals 
• Provide mental health promotion 
• Arrange transportation (e.g., ACCESS) 
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans 
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems