Lead Developer & Community Programs Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Lead Developer & Community Programs Manager, you'll drive Docusign's direct engagement with our critical external communities. Your focus is on designing, executing, and optimizing impactful programs that inspire and help our communities succeed. You'll drive adoption, retention, and advocacy through the programs you lead.

 

This is a hands-on program management role, from ideation to execution, emphasizing webinars and new engagements. You'll champion operational excellence, refining systems and establishing robust tracking to measure program ROI.

 

You're maniacally focused on what's best for the customer and an exceptional dot connector, able to bring diverse stakeholders together. In our fast-paced, evolving environment, you'll thrive on change and collaboration to build impactful programs from the ground up and drive scale. If you're a seasoned program leader who loves rolling up your sleeves, optimizing operations, and inspiring communities, this is a huge opportunity to make a significant impact.

 

This position is an individual contributor role reporting to the Director, Developer & Community Marketing.

 

Responsibility

• Drive the strategic design and hands-on management of programs for our priority audiences, with a strong emphasis on technical engagement and you scope includes diverse channels like email, webinars, and community platforms

• Drive the strategic management of all developer and community contact lists which includes ensuring data hygiene, optimal segmentation, and compliance, enabling highly targeted and effective communications for all programs

• Develop, lead, and optimize the overarching email strategy for Docusign's priority communities which includedsincludes audience segmentation, content personalization, deliverability, A/B testing, and the end-to-end management of all email communications (e.g., newsletters, program invites, nurture sequences, product updates) to drive engagement, adoption, and retention

• Strategize, plan, and execute high-impact webinars and virtual events (i.g. virtual hackathons)

• Identify and explore new, experimental formats and channels for community engagement (e.g., hackathons, code labs, SDK deep-dives, online challenges) to continuously optimize our approach Optimize systems and establish robust tracking for program effectiveness and ROI tied to overall OKRs

• Collaborate with Developer Content amp; Advocacy, Product, Engineering, Growth, Operations and other teams for seamless program creation and delivery

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years in program management, developer relations, or community management in B2B SaaS, with a focus on technical platforms
• Experience building and leading multi-faceted programs for diverse communities, with demonstrable impact on adoption, retention, and engagement
• Experience with operational cleanup, system optimization, and setting up robust tracking/analytics
• Experience owning and managing comprehensive email strategies for an audience, encompassing list health, segmentation, campaign design, A/B testing, deliverability optimization, and performance analysis
• Experience leading webinar and virtual event programs, including strategy, content development, promotion, and execution for technical and diverse audiences
• BA/BS degree or equivalent practical experience

Preferred

• Exceptional communication and co