Client Development Manager

The Client Development Manager is responsible for driving growth, increasing retention, new quality client acquisition and implementing client development opportunities to elevate the overall experience whilst striving to keep clients within the internal Private Client tier at all times. In addition to driving client performance, you will contribute to driving sales and developing new & existing clients into higher tiers of spend through initiatives and personal engagement opportunities. Strong clienteling skills, project organization and driving Global initiatives for North America will be key to the success of this role. A high-level of cross-functional collaboration is necessary with Global Partners, Stylists, and Sales Managers in addition to external vendors.

WHAT YOU’LL DO:

• You will lead and execute local events & activation strategy, with guidance from the wider Client Development team to strengthen client relationships and expand personalized client experience based on specific business & market needs
• Develop local Client Development Roadmap to offer personalized experiences for our Private Clients.
• Analyze different shopping behaviors and create a collaborative communication approach & strategy with the managerial team in order to migrate clients into higher tiers of spend
• Create and implement strategies on how to re-engage inactive clients
• Use data and analytics in order to make commercial recommendations for initiatives that drive revenue in key markets
• Support Sales staff & managers in all their clienteling focused activities and ensure all are trained on and actively using available clienteling tools when appropriate in order to optimize PC benefits and drive sales/engagement
• Analyze and select relevant customer profiles to achieve individual event targets. Support the stylists and directly intervene in case of a “tricky situation” happens
• Provide quantitative feedback to managers and CD teams. Keep the team informed of CD activities and encourage them to proactively use tools when appropriate in order to maximize and drive revenue
• In collaboration with Managers, a focus on stylist needs to reinforce key knowledge and communication skills.
• Foster company action plans and proactively propose ad hoc initiatives in key markets to support company target achievement
• Devise market specific gifting initiatives for client surprise and delight moments in order to retain and drive engagement
• Develop best in class coaching for sales team in order to refine effectivity in in-person and digital communication
• You will identify core clients through data driven results across North America and work with the team to increase engagement and sales
• You will use data to profile key top tier clients, potential new clients, and their networks for quality new client acquisition, retention, and engagement
• You will act as a local expert and point of contact for sharing perspective across cross-functional teams, providing data driven client feedback to stakeholders locally and globally

WHO YOU ARE:

• At least 5 years of experience, specifically client retention/development focused
• You have strong project management skills and are able to lead multiple projects at once
• You have exceptional planning and organizational skills with a sense of priority for deadlines and attention to detail in executing elevated events
• You can identify opportunities and partner with cross-functional teams to develop the most appropriate client centric solutions/services/experience
• You’ll be commercially aware and able to understand and interpret analytics into recommendations
• You’ll have a strong CRM background to make data driven decisions with proven results
• You’ll have an entrepreneurial mindset and ability to think outside the box while performing “hand on” work if needed
• You’ll have excellent written and verbal communication etiquette
• You’ll be an excellent team player but also able to work on own initiative
• You’ll be comfortable with ambiguity, adopting a flexible approach.
• You’ll have the ability to handle multiple tasks to meet tight deadlines
• You’ll be proactive and action oriented

NYC WAGE TRANSPARENCY LAW

• The pay range for this position at the commencement of employment is expected to be between $100,000 and $105,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various