Assistant Recovery Support Supervisor

"A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at other RCA locations within a year after treatment. This consideration will be subject to the standard hiring process and must not compromise ethical standards, patient care, or the reputation of RCA."

Position Overview: The Assistant RSS Supervisor is a key managerial and leadership role that supports the Recovery Support Supervisor by overseeing the daily operations and activities of the Recovery Support Specialists (RSS). This role ensures compliance with scheduling and organizational policies, enhances patient care standards, and maintains safety across all shifts. The Assistant RSS Supervisor coordinates closely with staffing and supervises security and patient documentation processes. Additionally, they share on-call responsibilities to provide continuous leadership. A deep understanding of therapeutic modalities such as DBT, 12-Step Programs, and Motivational Interviewing is essential to support and guide the recovery process effectively.

Specific Responsibilities:

Supervises the activities of a group of Recovery Support Specialists and provides direction. Maintains schedules and ensures the group adheres to time and attendance policies. Monitors patients, provides security checks through shift, completes documentation to include but not limited to therapeutic activities notes, IP Individual Progress notes, completing Incident Reports, monitors patient's activities and records patient behavior. Demonstrates and leads as an example in setting professional and recovery-specific boundaries. Splits on-call duties with Recovery Support Supervisor to ensure leadership presence and availability across all shifts, seven days a week. Collaborates with Staffing Coordinator and Recovery Support Supervisor to ensure appropriate staffing, patient safety, and high-quality care are always maintained. Review patient rounding reports daily and communicate information to the RSS team. Reports back directly to the Recovery Support Supervisor any urgent or emergent issues and collaborates on a weekly basis at a minimum to maintain fidelity and best practices in patient care and operational functions. Assists with and coordinates support for Admissions and Discharges for patients. Understand the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication-Assisted Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process of the addicted client. Implements interventions to prevent premature against advice discharges. Ability to meet patients and families in Admissions. Helps devise an engagement strategy, in collaboration with the Lead RSS, for patients admitted 72 hours or less who are at high risk to leave AA on Saturday and Sunday. Certified to facilitate the RSS New Hire Curriculum (approved RSS learner journey). Assists in hiring, training, and retaining RSS staff. Additional responsibilities identified by site and corporate leadership.

Education and Experience:

High School Diploma or GED REQUIRED Associate degree or beyond preferred CADC, CRADC or eligible preferred. One year experience working in behavioral health and/or addiction treatment preferred Strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel, and PowerPoint). Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts. Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.

Competencies:

Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available. Problem Solving: Identifies problems, involves others in seeking solution