Assistant Studio Manager

Job Description – Assistant Studio Manager (Full-Time)

Classification: Non-Exempt
Management Level: N/A
Reports to: Studio Manager

Summary/Objective                                                      
The Assistant Studio Manager is responsible for supporting daily and weekend studio operations to ensure exceptional member experience at every touchpoint within AFG HoldCo studios. This role serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship-building. The Assistant Studio Manager partners closely with the studio team to support achievement of sales goals, maintain a high-energy and welcoming environment, and ensure a seamless member experience. This role requires a service-oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations. The Assistant Studio Manager reports directly to the Studio Manager and plays a key role in supporting overall studio success, member satisfaction, and team execution.

Essential Functions                                                                                                                                                                                                   
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

·        Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.

·        Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.

·        Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.

·        Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.

·        Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.

·        Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.

·        Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.

·        Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.

·        Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.

·        Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.

·        Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards.

·        Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.

·        Understanding of and commitment to exceptional customer service and the core values at AFG HoldCo.

Core Competencies 

·        Teamwork – demonstrates positive attitude and the ability to work effectively in a team environment.

·        Efficiency Orientation – gets the most out of limited resources while achieving quality results.

·        Flexibility – responds to changes and others’ ideas comfortably. Ability to exercise tact and judgement in working with a broad variety of people. Strong cross-functional collaboration and communication skills.

·        Mature Confidence – approaches others assertively, responsibly, and supportively.

·        Integrity – Demonstrates honesty and strong values through consistent action.

·        Flexibility – demonstrates the ability to respond to change and others’ ideas comfortably. 

·        Emotional intelligence – Demonstrates awareness of others’ feelings and perspectives; listens actively, communicates respectfully, and responds with empathy to support a positive team and member experience.

·        Proficient with Microsoft Office Suite and graphic design tools like Canva.

·        Maintains professionalism and a positive service attitude at all times.

·        Demonstrates integrity and strong values through consistent action.

·        Strong cross-functional collaboration and com