Senior Customer Success Manager, CTV & Video

Company Description

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real-time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

Job Description

PubMatic is hiring a Senior Customer Success Manager, CTV and Video to join our growing team in NYC.​

Our current plan is to return to the office on a Hybrid schedule, with 3 days a week being spent in office and two days remote.

Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a Senior CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

Responsibilities:​

• Manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement​
• Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”​
• Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s customers​
• Develop an understanding of technical aspects of ad serving and SSP functionality​
• Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success​
• Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

#LI-RM1

Qualifications

• At least 2-5 years prior applicable experience in a Customer Success role (ideally at an SSP, Tech Platform or Publisher)​
• Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)​
• Knowledge and experience with working for or with CTV and Video publishers in the programmatic space​
• Knowledge in regards to RTB/PMP​
• Video experience within programmatic is a bonus​
• Knowledge of Header Bidding/Wrapper and various ad formats/ad serving platforms​
• Understanding of buying patterns in a programmatic environment​
• Knowledge of alternative integrations, such as oRTB, is a plus

Minimum Requirements:

• BA/BS degree at top tier university
• 3-6 years of experience in client-facing services role, such as consulting or customer success in relevant field

Preferred Qualifications:

• Flexible, startup mindset with proven success in fast-paced, unstructured environments
• Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers
• Extremely proactive and biased towards taking action
• Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
• Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
• Can quickly master nuances of a complex industry with many moving pieces and constant change
• Interest in working against an assigned quota and driving sustainable growth
• An engaged team player with strong interpersonal skills who knows how to have fun while achieving results

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended t