Senior Officer, Academic Administration (2 positions)

Job Type:

Employee

Duration in Months (for fixed-term jobs):

24

Job Family:

Academic Administration

# of Open Positions:

1

Faculty/Service - Department:

Academic Development and Operations

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

January 18, 2024

Closing Date:

January 29, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 08

Salary Range:

$60,700.00 - $76,672.00

2 POSITIONS: 2-year contract or temporary assignment AND 1-year contract or temporary assignment

About the Faculty of Engineering

The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER!

Position Purpose:

Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.

In this role, your responsibilities will include:

Assess student needs: Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.

Plan interventions: Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.

Execute interventions: Assist to the implementation process by providing relevant information to inform the approach for each intervention.

Follow-ups: Perform follow-ups for student files to facilitate meeting administrative and academic timelines.

Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.

Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.

Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.

Academic performance: Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems.

What you will bring:

• Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.
• Planning
• Initiative
• Teamwork and cooperation
• Service excellence
• Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods
• Experience researching and analyzing data as well as creating administrative and statistical reports
• Experience in problem solving and decision-making
• Experience providing client service
• Experience implementing strategies and activity plans for students
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
• Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment