Table Games Supervisor

Description

Position Summary

Responsible for the supervision of table games operations.

Essential Functions

• Manages all aspects of daily operations for assigned gaming tables.  
• Monitors any of the following types of games: Blackjack and variations, Craps, Roulette, Three Card Poker, Fortune Pai Gow, Bonus Let it Ride & Ultimate Texas Hold’em.  
• Ensures that game operations are in compliance with Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations.
• Protects Chinook Winds assets.
• Determines that bets are in compliance with table limits.
• Makes payoffs and collections.
• Identifies and reports any irregularities in play to supervisors.
• Provides technical assistance to customers regarding Chinook Winds games such as how to play, rules, limits, etc.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Resolve customer complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced. 
• Develops and maintains a teamwork environment.
• Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.

Note: Can only monitor the games in which the Table Games Supervisor has current certification.

Requirements

Position Qualifications

Competency Statements

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing. 

Problem Solving – Ability to find a solution for or deal proactively with work-related problems. 

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Decision Making - Ability to make critical decisions while following company procedures. 

Education

High School Diploma or GED.

Experience

Two years of experience in gaming operations. 

One year of supervisory experience; or 6 months as a Dual Rate Games Supervisor. 

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License

Must obtain games certifications for all table games, excluding craps.

Other Requirements

Successful completion of basic strategy testing

Must maintain a basic strategy score of -5 or better.

Certification in craps preferred.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Not Applicable
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.  

Working Conditions

Co