Registration Representative - Outpatient Rehab Services

Overview

Are you a detail-oriented professional with a passion for helping others navigate their healthcare journey? We are looking for a dedicated Registration Representative to join our Rehab Services team. In this crucial role, you will be the first point of contact for patients, ensuring a smooth and efficient registration process while providing exceptional customer service. You will manage patient intake, verify insurance information, and assist with scheduling appointments, all while working closely with healthcare providers to facilitate top-notch care. If you thrive in a fast-paced environment and are committed to making a positive impact on patients' rehabilitation experiences, we encourage you to apply and become an integral part of our compassionate team.

 

Pay & Benefits:

• Compensation: $20 to $30.34 hourly wage based on experience and education
• Additional Pay: Shift Differential, Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule:Full-time, 40 hours per week, 5x8 hour day shifts

 

This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy. Collects and releases patient valuables in accordance with Administrative Policies. As a Registration Rep II, this individual provides advanced expertise and is able to support and work in different areas of the department.

 

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.

 

Responsibilities

 

Regularly floats to two or more areas of the department. Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation requires by the patient's insurance plan. May conduct patient visits for bedside registration to expedite the completion of the patient registration.

Provides expertise and guidance to other Registration Representatives, and acts as a knowledge resource for internal customers. Serves as a next point of contact for escalated issues. Promotes optimal patient flow during the shift. Resolves employee/patient issues that arise during shift. Communicates employee issues to the supervisor for follow up.

Provides financial counseling to patients and their families. Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.

Communicates with physicians and other employees to resolve outstanding issues and/or patient concerns.

Acts as a liaison between the patient, billing department, and payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.

Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs. Audits the demographic and financial files created during shift for payor compliance and completeness. Identifies opportunities to improve work processes and practices good work group dynamics.

Provides a variety of patient services and financia