Sr Manager, Product Management - Card Acquisitions, Mainstreet

Sr Manager, Product Management - Card Acquisitions, Mainstreet

Senior Manager, Product Management (PXDP55)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We are seeking a product manager to join the Mainstreet Card Product Acquisitions group, owning the personalization and customer journey product agenda for many of Capital One’s most popular credit cards. Mainstreet is at the heart of Capital One, driving billions of dollars in revenue each year as the largest Segment within Card. By providing next generation Card shopping experiences, you will directly drive hundreds of thousands of incremental acquisitions and hundreds of millions of dollars of incremental revenue for Capital One.

In this role, you will lead through innovation to define the vision of personalization for Capital One customers as they shop and apply for credit cards. This will require you to understand both the Mainstreet customer personas and business outcomes to build end-to-end experiences that ‘wow’ customers.

In this role you will:

• Lead a team of Product Managers while while building a great place to work for yourself and your team

• Own the UI/UX personalization agenda for Mainstreet Card Product, defining the vision and roadmap to success

• Deliver on that agenda to improve the CX for tens of millions of customers each year, driving hundreds of thousands of incremental bookings

• Build updates to both front-end and back-end experiences, including our customer-facing Site experiences and and real-time intelligent data

• Collaborate from the heart of Capital One Card, partnering with Product and Business Analysts from across Card (Upmarket, Platforms, Partnerships, and SBC)

• Drive the agenda for Tech teams working directly with Mainstreet Card as well as many platform Product and Tech teams

• Serve as a Subject Matter Expert, especially on our Pre-Approval and Direct Apply experiences

In this role, you’ll be expected to demonstrate proficiency in four key areas

• Human Centered 

  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

  • You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

  • You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences

• Business Focused 

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

  • You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

• Technology Driven

  • You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

  • You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead

  • You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

• Transformational Leadership 

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence 

  • You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not