Implementations Success Manager I, II, III, Sr.

Overview

*This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience*

 

Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary.

 

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Responsibilities

• Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
• Work with sales team to ensure customer needs are facilitated
• Work closely with and be the liaison for all departments involved with the CSB order fulfillment process
• Update the customers routinely on order status
• Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB.
• Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary
• Facilitate meetings and calls with customers and necessary C spire departments for complex implementations
• Must understand competition of the industry and understand CSB services in their entirety
• Notify appropriate management when orders become stalled
• Take full ownership of facilitating the customers’ needs
• Other task or duties as assigned

Qualifications

Level I

REQUIRED

• One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required.
• Proven ability to foster strong relationships with internal and external departments required.
• Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.

PREFERRED

• Associates degree.
• Experience in project management and/or provisioning desired.
• Project Coordination experience strongly preferred.

Level II

REQUIRED

• Three years work experience in fast paced service delivery environment, telecommunications and/or data industries.
• Project Coordination experience required.
• Proven ability to foster strong relationships with internal and external departments required.
• Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.

PREFERRED

• Associates degree

Level III

REQUIRED

• Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required.
• Project coordination experience required.
• Ability to foster strong relationships with internal and external departments required.
• Strong problem-solving skills.
• Proven ability to prioritize and manage multiple projects simultaneously required.
• Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
• Bachelor’s degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required.

Senior

REQUIRED

• Bachelor’s degree or five years equivalent work experience in fast paced telecommunications, networking or data industries.
• Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity.
• Project coordination experience required.
• Ability to foster strong relationships with internal and external departments.
• Must have proven strong problem-solving skills.
• Must have proven ability to prioritize and manage multiple projects simultaneously.
• Must be proficient, professional, and able to correlate good business dec