Business Banking Support Specialist

Description

CORE VALUES: Park State Bank’s Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE. We endeavor to live by these values in all that we do!

MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

POSITION SUMMARY: The Business Banking Support Specialist is a key member of the Bank’s Cannabis Banking program. This role provides administrative and operational support for the Bank’s Cannabis Banking Department. This position serves as a primary point of contact for cannabis and hemp banking clients, assisting with compliance-related requests, account servicing, and ongoing customer support. The ideal candidate is highly organized, customer-focused, detailed-oriented, and able to manage multiple priorities while maintaining confidentiality and meeting regulatory deadlines. 

This position is part-time (25-29) hours per week and requires strong communication skills, excellent follow-through, and the ability to work independently in a fast-paced, highly regulated environment.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Client Compliance & Relationship Support

• Complete recurring compliance task lists by requesting and collecting required documentation from clients.
• Follow up with customers regarding outstanding compliance items, missing documentation, or additional information needed for account reviews.
• Verify client information and maintain accurate customer records.
• Schedule and conduct virtual site visits with clients to support ongoing due diligence requirements.
• Maintain regular communication with customers to ensure compliance deadlines are met.

2. Banking Operations & Administration Support

• Assist clients with routine banking requests, including:
• Deposit inquiries
• Withdrawal requests
• Debit card limit increase requests
• Account maintenance requests
• Completion of required banking forms and documentation
• Prepare, organize, and maintain electronic client files.
• Ensure all required documentation is received, properly filed, and retained in accordance with Bank policies.
• Coordinate with internal departments to facilitate timely processing of customer requests.
• Track outstanding items and maintain organized task lists to ensure timely completion.
• Serves as a backup to the Cannabis Banking Client Specialist.
• Assist front desk staff with CSS teller cash duties. 

3. Cannabis Banking Compliance Oversight

• Ensure adherence to all cannabis banking regulatory requirements, including but not limited to:
• Customer Identification Program (CIP/Beneficial Ownership)
• Know Your Customer (KYC)
• Bank Secrecy Act (BSA)
• Anti-Money Laundering (AML) requirements
• Maintain a thorough working knowledge of federal, state, and institutional cannabis banking guidance.
• Collaborate closely with the Compliance Department, BSA Officer, and CRB Officer to manage the heightened regulatory expectations of cannabis banking.

4. Internal Collaboration

• Work closely with internal partners including the Cannabis Related Business (CRB) team, Business Banking, Compliance, BSA/AML, Treasury Management, and Operations.

5. Cannabis & Specialty Banking Education

• Maintain ongoing knowledge of the cannabis industry, regulatory landscape, and banking best practices.

RESPONSIBILITIES AND ACCOUNTABILITIES COMPETENCIES:

• Client Orientation 
• Results Orientation 
• Integrity 
• Initiative 
• Team Player 

ROLE QUALIFICATIONS:

Other Skills and Abilities

• Belief in and dedication to Park State Bank Core Values, Mission and Core Focus - To be The Best Bank!
• Comfortable greeting and working with customers
• Ability to work independently as well as part of a collaborative team environment
• Flexibility to adapt to changing regulatory requirements and industry dynamics
• Commitment to upholding confidentiality, integrity, and ethical standards in all interactions
• Strong communication skills
• Client service focused
• Resourceful, well organized and can manage distractions/interruptions easily
• Effective problem-solving and decision-making skills
• Strong attention to detail

PERFORMANCE MEASURES: 

• Timely execution of Rocks, To-Dos, active participation in L10 meetings
• Demonstration of Core Values
• Meets or exceeds