Director II, Patient Access

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

Job Description

Career Opportunity Offering

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

** ONSITE MIAMI**

The Sr. Director of Patient Access is responsible for administering, coordinating and reviewing the performance of patient access functions within their specific region of Ensemble Health Partners. This includes admitting, OP registration services and ED Registration services (24/7) and numerous entry points. Responsible for identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines. This requires active engagement and collaboration with operational, leadership and staff. Critical responsibilities in this role include the achievement of annual and periodical goals for significant statistical indicators of patient access performance and support the organizations' overall financial performance. Will work to promote standardization and alignment with the overall vision of Ensemble Leadership. Travel required.

II. Job Competencies

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

III. Essential Job Functions

• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific region or market. Will provide direction to all admitting and registration teams across all entry points. This includes establishing positive, collaborative relationships with operational leaders at these specific sites within the Region. Collaborates with the executive-level and revenue cycle leadership to set initiative goals, pinpoint opportunities to fortify the patient experience, and develop effective patient access operations both in reporting and dyad reporting.

• Actively leads and/or participates in modernizing Patient Access. This includes but is not limited to: goal setting, tracking and reporting of metrics, development and implementation of action plans to achieve goals like Revenue Cycle Initiatives (RCIs), the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for staff and interna