Lead Residential Training Coordinator - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Lead Residential Training Coordinator - Position Overview:

• Responsible for the direction and facilitation of training operations of the CARES Center team members.

• Develops and facilitates all orientation training of Residential Care Specialists and other CARES Center new hires.

• Organizes continued learning and training as needed.

• Serves as a role model in carrying out the CARES Center mission.

• Demonstrates quality leadership to establish a trauma informed therapeutic environment.

• Assists with the correlation of services across all shifts to enhance physical, cognitive, social, and emotional development of youth through varied aspects of leadership and training of staff.

• The Lead Residential Training Coordinator assumes the responsibility of coaching Residential Care Staff in all aspects of therapeutic engagement with youth across shifts and on weekends.

• Responsible for the supervision of the Residential Training Coordinator.

Required Physical Activities: 

• Sitting, standing, walking, reaching, pushing, pulling, grasping, lifting, talking, seeing, hearing, kneeling, stooping, bending, reaching overhead, and climbing stairs as needed and repetitive motions.
• Must have the physical ability to assist in the physical or therapeutic hold of youth when required, following organization approved safety protocols.
  

Characteristics of Work: 

• Frequent standing and walking, occasional sitting, lifting and carrying objects up to 50 pounds.
• Must be able to respond quickly to emergencies and physically assist or support youth and/or staff.
  

Vision Requirements: 

• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  

Environmental Conditions:

• This job requires exposure to both inside and outside weather conditions; the typical noise level for the work environment is moderate to loud noise. 

Job Responsibilities:

Administrative Responsibilities

• Keep accurate training records to ensure compliance with Medicaid, Department of Human Services, Department of Health, and internal Human Resources' regulatory requirements.
• Assist the Residential Life Coordinator in monitoring performance of personnel and review performance with individuals according to Canopy Children's Solutions policy and procedure. Analyzes performance and provides reports to supervisors of behavior and improvement, or lack thereof, observed in training sessions.
• Head all in house training of new employees assigned to milieu and ongoing training of current staff. Assist in interviews as needed.
• Coordinate with the Residential Life Manager to develop training resources.
• Attend and/or conduct regular staff meetings for all Residential Care Specialists.
• Coordinate with Human Resources and the Learning and Development department to ensu