About the Role:

Grade Level (for internal use):

Market Analytics Product Advisor

About The Role:

This newly created role will provide day-to-day dedicated product support for the Market Analytics product-suite, ensuring customer queries are addressed promptly and effectively.  Additionally, this role will work collaboratively with both Sales and Product teams to provide VOC for an improved customer experience.  Finally, this role will support a Market Analytics Executive Consultant to proactively identify impactful use cases and industry analysis to help drive improved sales performance and custom projects to support client business needs.

Responsibilities and Impact:

• Conduct training sessions to help customers understand and maximize the use of the product features and functionalities.

• Handle custom data requests and assist customers in exploring use cases relevant to their business needs.

• Gather and provide Voice of Customer (VOC) feedback to the product team for potential enhancements or improvements.

• Collaborate with cross-functional teams to ensure seamless product delivery and customer satisfaction.

• Stay updated with industry trends and product updates to provide informed support and advice to customers.

• Report to and support the Market Analytics Executive Consultant in creating custom presentations and analysis tailored to client needs.

What We’re Looking For:
Basic Required Qualifications:

• Bachelor’s degree in business, Finance, Analytics, or a related field.

• Proven experience in product support or customer service, preferably in a market analytics or sales performance environment

• OEM experience compiling data from multiple sources to create analytics and insights for leaders and executives

• Strong analytical skills with the ability to interpret complex data and provide actionable insights

• Excellent communication skills, both written and verbal, with the ability to conduct training sessions and support customer presentations.

• Proficiency in using analytics tools and software, with a strong understanding of data management and reporting.

Additional Preferred Qualifications:

• Direct experience in automotive industry analysis, ideally at an Original Equipment Manufacturer (OEM) in an operations-related role such as Sales & Incentive Planning, Distribution, or Dealer Development.

• Experience in a related consulting role within the automotive industry.

• 5-10 years of applicable experience in market analytics or a similar field.

• Familiarity with custom data request processes and use case exploration.

• Ability to work collaboratively with cross-functional teams and support senior consultants in project execution.

• Strong problem-solving skills and a proactive approach to identifying opportunities for product improvement.

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $85,000 to $95,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broa