Student Services Coordinator - Division of Finance

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Student Services Coordinator - Division of Finance

Job Profile Title

Coordinator B

Job Description Summary

The Student Services Coordinator is responsible for carrying out day-to-day functional Office of the University Registrar (OUR) tasks and managing varied processes coming through the office during different periods of the academic and SRFS cycles.

The Student Services Coordinator will be responsible for supporting a portfolio of Office of the University Registrar responsibilities, completing all assigned and required processes, providing the highest level of service, and for escalating special requests such as exceptions to normal practice and policy to OUR leadership for review.

This role requires consistent professional interactions, critical analysis skills, communications, and collaboration with all constituents and stakeholders of the University which includes students, families, staff, faculty, community members, and third parties.

The Student Services Coordinator will promptly and appropriately respond to all requests and inquiries using various technologies and programs including, but not limited to, Banner, Salesforce, Freshdesk, and Microsoft Office products in an accurate and timely manner.

The Student Services Coordinator will work with the highest level of professionalism in an independent, self-directed manner leveraging knowledge in all areas of customer-service delivery using Penn's systems and programs.

The role will complete tasks in accordance with standard operating procedures to ensure seamless, high quality service delivery and continuously work with leadership and various stakeholders to improve service delivery across Penn.

The Student Services Coordinator will evaluate both common and high-impact student requests and appeals, and will apply critical analysis and professional judgment in investigating these situations and render decisions in partnership with their direct supervisor/manager and other departments across Penn.

The Student Services Coordinator is expected to engage in continuous professional development, committee work, and special projects to improve service delivery and process management at the OUR; On occasion, will serve as a mentor to work-study staff.

Generally, it is anticipated that the role will work a weekly schedule of approximately 40 hours. However, this may fluctuate due to operational needs and business needs in the academic year. Work activity is cyclical.

The Student Services Coordinator creates a positive and quality experience at every encounter using virtual visits, phone calls/phone conferences, onsite meetings as well as through e-mail and other written communications. This role provi