Customer Technical Support Specialist

<h4><span><span><b>Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!</b></span></span></h4> <h4><span><span><b>Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.</b></span></span></h4> <p><span><span><b>Position Overview:</b></span></span></p> <p><span><span>Provide comprehensive technical and quality service by supporting our customers. Additionally, support Ball Sales, Quality, and Manufacturing for a successful business and relationship. You will coordinate, support, and be present on-site throughout the manufacturing of products, from production to filling, whether for trials or standard products. This includes the evaluation of processes from both a technical and quality perspective to improve and strengthen the business. Ensure a strong relationship between the customer and Ball.</span></span></p> <p><span><span><b>Key Responsibilities Include:</b></span></span></p> <ul> <li><span><span><b>Accompanying production and new product development:</b> Provide support and advice during production, filling, and follow-up processes regarding technical and quality topics.</span></span></li> <li><span><span><b>Support and consult our business partners:</b> Ensure excellent customer service, including complaint management and quality.</span></span></li> <li><span><span><b>Interface &amp; coordination:</b> Collaborate closely with internal departments and coordinate communication with our customers.</span></span></li> <li><span><span><b>Process improvement:</b> Internally coordinate improvement measures based on customer feedback.</span></span></li> <li><span><span><b>Project support:</b> Provide technical support and assistance in the implementation of projects. Contact customers regarding quality issues and visit them when required.</span></span></li> <li><span><span>Identify possible best practices impacting quality, service, and economic performance.</span></span></li> </ul> <p><span><span><b>What Are We Looking For?</b></span></span></p> <ul> <li><span><span>Technical background and at least two years of professional experience (in the food sector, filling processes, packaging production, etc.)</span></span></li> <li><span><span>Excellent communication skills: You are able to find the right words in complex situations and are a patient listener.</span></span></li> <li><span><span>Willingness to travel: You are willing to dedicate up to 60% of your working time to national and international business trips.</span></span></li> <li><span><span>Proficient in MS Office applications and other PC skills.</span></span></li> <li><span><span>Languages: Fluent in German and English (B2 level or higher).</span></span></li> <li><span><span>Quick thinking with a good understanding of complex relationships.</span></span></li> <li><span><span>Ideally, experience in quality management, such as Lean or Six Sigma Engineering, or another technical degree.</span></span></li> <li><span><span>Beneficial: Prior experience in Quality, Technical Project Management, or Technical Management, preferably in the packaging/filling/food industry.</span></span></li> </ul> <p><span><span><b>We Offer:</b></span></span></p> <ul> <li><span><span>An independent and varied area of responsibility with the latest technical standards.</span></span></li> <li><span><span>Individual onboarding and mentoring.</span></span></li> <li><span><span>A very good working atmosphere in a dynamic, self-directing team.</span></span></li> <li><span><span>An attractive, future-proof company with continuous growth and development opportunities.</span></span></li> <li><span><span>Attractive benefits (e.g., company car, flexible working hours, company phone, etc.).  </span></span><span><span><span>#LI-MV2</span></span></span></li> </ul> <p> </p> <p><span><span><b>Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.</b></span></span></p> <p> </p> <p><span><span>When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.</span></span></p> <p><span><span>Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.</span></span></p> <p><span><span>Please note the advertised job tit