Customer Engagement Manager (Brand Manager) Rare Disease

<p><b>Job title</b>: Customer Engagement Manager (Brand Manager) Rare Disease</p><p></p><ul><li><b>Location</b>: Prague </li><li><b>Hybrid:</b> 60% office based, 40% remote</li><li><b>Job type:</b> <b><u>12 month fixed-term contract (maternity cover). Full-Time</u></b> </li></ul><p></p><p></p><h1><b>About the job</b></h1><p></p><p>Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As<b> Customer Engagement Manager </b>within our <b>Rare Disease team </b>you’ll design patient &amp; customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer &amp; patient journeys, digital channels assessment, action plan per channel.</p><p>We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world</p><p></p><p><b>Main responsibilities:</b></p><p></p><p><b>Multichannel Engagement Strategy:</b> </p><ul><li>Prepare and execute local strategic and operational plans with Marketing, Medical, and Customer Experience teams.</li><li>Develop channel requirements for Go-to-Market Capabilities and ensure effective multi-channel</li><li>usage.</li><li>Align customer/brand value propositions with brand/GBU Glocal strategy.</li></ul><p><b>Project Management:</b> </p><ul><li>Contribute to the Customer Experience network, ensuring programs and tools are harmonized.</li><li>Implement best practice content strategy with marketing.</li><li>Set up and monitor KPIs with Go-to-Market Capabilities.</li></ul><p><b>Data-Driven Decision Making:</b> </p><ul><li>Analyze and share data monthly and quarterly to inform decisions.</li><li>Conduct ROI analysis on customer engagement strategies with Go-to-Market Capabilities.</li></ul><p><b>Education &amp; Training:</b> </p><ul><li>Optimize processes and systems for a positive customer experience.</li><li>Train employees to meet customer expectations.</li></ul><p><b>Communication &amp; Collaboration:</b> </p><ul><li>Implement content roadmap with regional content lead.</li><li>Collaborate with local service colleagues and Customer Experience partner to enhance Customer Experience.</li></ul><p><b>Agile Ways of Working:</b> </p><ul><li>Communicate policy, procedure, and service changes.</li><li>Foster continuous improvement and adaptability to digital tools.</li></ul><p></p><h1><b>About you </b></h1><p></p><ul><li><b>Education:</b> University degree (medical field would be an advantage), preferably an additional education in Business Management, Marketing, Natural Sciences or related field.</li><li><b>Experience and specific knowledge:</b></li><li>2+ years of experience in pharmaceutical marketing. Rare disease experience will be considered an asset.</li><li>degree preferably in Business Marketing/Digital marketing/ Science or related field.</li><li><b>Soft and technical skills</b>:</li><li>Excellent communication skills, ability to engage people,</li><li>Creativity and focus on finding solutions to achieve results.</li><li>Persuasion, ability to work cross-functionally.</li><li>Marketing knowledge, strategic analysis and planning, project management</li><li>IT knowledge and skills (Outlook, Word, Excel, PowerPoint),</li><li>AI tools knowledge (ChatGPT, Copilot) </li><li><b>Languages</b>:</li><li>Fluency in Czech and English, both written and spoken</li></ul><p></p><h1><b>Why choose us?</b></h1><p></p><ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career. Whether through promotions, lateral moves, or international assignments, your professional journey is in your hands.</li><li>Enjoy a thoughtfully crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family with our wide range of health and wellbeing benefits: high-quality healthcare coverage; Wellness programs; 14 weeks of gender-neutral parental leave; Employee Assistance Program offering free, confidential counseling and others</li><li>At Sanofi, we're not just offering a job – we're inviting you to be part of a mission to improve lives through the power of science. Join us in making a difference!</li></ul><p></p><p></p><p></p><p><b>Pursue</b> Progress. <b>Discover </b>Extraordinary.</p><p>Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all