Multi-D Front Office Associate - Bloomington Hospital

Overview

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. The schedule for this position is Monday through Friday from 8am to 5pm. 

Responsibilities: 

This position is responsible for scheduling/rescheduling, coordinating, and maintaining the message pools for our Multi-D Clinic.

Daily Responsibilities: 

• Reschedule appointments: 
        - Both Provider and Remote Device Clinic Appointments
• Working the no-show report
        - Following up with patients that have ‘no-showed’ their appointment via a letter and Cerner documentation
• Working ‘Reminders’, scheduling patients to their follow-up appointments
• Other duties as assigned

Requirements/Qualifications

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.