Director, FEP Business Solutions

Provides leadership and direction, focusing on business, operational, and technical support for the Federal Employee Program (FEP). This role involves establishing strategies to achieve project goals, overseeing product development and maintenance, and ensuring operational efficiency. It requires collaboration with internal teams, plans, and vendors to deliver technical and business strategies, while also managing audit and incentive programs. The position includes strategic leadership for informatics operations and data integration, ensuring compliance with federal mandates. Additionally, it involves setting the direction for FEP technology infrastructure and developing IT strategies for business growth.

• Contract Management: Directs day-to-day operations and strategic oversight of the FEP Operations Center and various contracts, ensuring effective vendor performance and negotiating annual contracts.
• Budget Oversight: Develops and tracks subcontractor and internal staff activities, overseeing full contract term budgets exceeding $1.1 billion.
• FEPExpress Leadership: Provides vision and leadership for FEPExpress, processing an average of 150 million claims per year, and partners with stakeholders to enhance systems and business processes.
• Project Management: Directs analysis, design, development, and implementation of major FEP releases, co-manages installations, and participates in post-mortem activities to improve processes.
• IT Strategy Development: Develops and oversees an IT strategic plan aligned with organizational objectives, partnering with Plans and Association staff to ensure strategy alignment with FEP Success Pillars.
• Customer Relations: Manages day-to-day customer relations with FEP senior and middle management, ensuring contract roles are filled with qualified personnel and responsibilities are monitored and measured.
• Lead and manage a team with the aim of driving effective performance management, fostering professional growth, and creating a positive and inclusive work environment. This role is dedicated to utilizing strong leadership and communication skills to motivate and inspire team members, ensuring they are aligned with and committed to achieving the organization’s goals.

Qualifications:

Education

• Required Bachelor's Degree or equivalent work experience

Experience

• Required 10+ Years progressively responsible roles in business development in similar industry

Knowledge Skills and Abilities

• Excellent presentation creation and delivery skills.
• Relationship building and management skills.
• Advanced analytical and problem-solving skills.
• Experience in effectively leading staff in achieving stated objectives, as well as successfully developing staff.
• Demonstrated leadership, mentoring, and project management skills.
• Deep understanding of data driven analysis, design and iteration, and live operations.
• Proven ability to partner and lead cross-functional disciplines and influence effectively.

Note, Our first preference is to identify a professional locally (DC or Chicago) but we are open to candidates outside of these markets.

#LI-Remote

The posting range for this position is:

$141,980.00-$204,225.37

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. 

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and m<