Sr. Project Manager

Position Overview: 

The Sr. Project Manager is responsible for independently managing medium to large scale projects, multiple interconnected projects and highly technical projects.  The Senior Project Manager provides coaching and guidance to less experienced project managers. This position performs the accountabilities detailed below and other duties as assigned.

The Senior Technical Project Manager is responsible for the end‑to‑end delivery of complex, highly secure software and hardware solutions within regulated production environments, including credit‑card manufacturing and personalization facilities.

This role requires a technically fluent project leader who can operate confidently at the intersection of software engineering, systems integration, infrastructure, security, and business operations. The successful candidate must be able to communicate effectively with Development Managers, Software Engineers, Systems Integrators, Integration Managers, and Operations teams—translating technical complexity into executable plans while anticipating risks and removing obstacles.

Beyond execution, this role demands a customer‑facing, servant‑leader mindset. The Senior Technical Project Manager serves as a trusted delivery partner to customers, demonstrating strong ownership, accountability, and a continuous‑improvement orientation, while ensuring projects are delivered on time, under budget, within scope, and to quality expectations.

Responsibilities:

• Create the work breakdown structure with the team using appropriate tools and techniques in order to develop the cost, schedule, resource, quality and procurement plans.

• Manage changes to project scope, project schedule and  project costs using appropriate verification techniques in order to keep the project plan accurate, updated and  reflective of authorized project changes and  facilitate customer acceptance.

• Obtain project plan approval from the customer in order to formalize the project management approach.

• Support the negotiation of contracts and coordinate preparation of proposals, plans, specifications and financial conditions of the project. 

• Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align stakeholders and team members.

• Obtain project charter approval from the sponsor and  customer (if required) in order to formalize authority, gain commitment and  project acceptance.

• Implement approved actions and  workarounds required to mitigate project risk events

• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders.

• Conduct analysis to determine the successful aspects of the project and  opportunities for improvement

• Lead project debrief meeting with project team to determine what went well and what could have gone better

• Interface with Account Manager and/or Customer Contact to determine customer satisfaction with project

• Assess Project Management processes and tools and  recommend improvements as needed

• Participate in the design, preparation and evolution of the Entrust project governance process

Technical Project Leadership & Delivery

• Own full project lifecycle execution (initiate, plan, execute, control, close) for highly technical, multi‑disciplinary projects involving software, infrastructure, security, and hardware.

• Act as the technical project authority, able to understand, question, and validate architectural designs, integration approaches, deployment strategies, and