Automation Architect, Business Process Improvement and VOS

POSITION SUMMARY

• The Automation Architect, Business Process Improvement and VOS, is responsible for designing, developing, and managing integrations and workflow automations using Workato to further improve the end-to-end Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), and Sales Inventory and Operations Planning (SIOP) processes within the Americas region. This role will play a key part in optimizing and accelerating digital transformation efforts by identifying automation opportunities, translating business requirements into scalable recipes, and ensuring operational reliability across systems. 
• In this role you will need a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects. The ability to influence others and obtain business buy-in are critical to being successful in this role.

RESPONSIBILITIES

• Collaborate with BPI teammates, process owners, analysts, and IT stakeholders to identify automation use cases and define functional requirements.
• Develop and maintain reusable components, templates, and best practices for Workato integrations.
• Collaborate with IT to define and enforce Workato governance practices, including naming conventions, logging, exception handling, and API security.
• Monitor and troubleshoot recipe performance, ensuring operational resilience and error handling.
• Collaborate with BPI teammates to understand workflows and recommend automation opportunities.
• Support change management and user enablement efforts related to automation adoption.
• Maintain documentation and knowledge bases for all integrations.
• Stay current with Workato platform updates and new features; proactively identifying opportunities to enhance existing automations.
• Collaborate with IT to provide new tools, APIs, and techniques that can expand automation capabilities.
• Ability to plan and execute multiple moderately complex Workato recipes simultaneously.
• Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development.

QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, Accounting, Finance, Economics, Engineering, Marketing, or a related discipline. Workato Automation Pro certifications. Familiarity with master data management, data governance, and enterprise architecture principles
• Work Experience: 5+ years of experience in integration or automation development. 2+ years of hands-on Workato experience. Worked in an international and culturally diverse organization.
• Communication Skills: Strong written and verbal communication skills in English; other languages are a plus. Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills: The ability to analyze data, make informed decisions, and solve complex problems. Good attention to details.
• Technical Skills: Ability to translate business processes into scalable technical solutions. Excellent problem-solving skills and ability to work independently in a fast-paced environment. Advanced experience with ERP financial applications (Oracle preferred). Proficient in Microsoft Office Suite (experience in Power BI preferred).
• Teamwork and Collaboration: Ability to work collaboratively with others and contribute to a positive team dynamic. Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business. 
• Leadership Skills: Strong leadership abilities, including the ability to motivate and guide a team. Proven ability to influence others.
• Adaptability: Can adapt to change and navigate uncertainty. Ability to effectively manage time and resources against agreed deadlines for activities. Excellent organizational skills and the ability to work on multiple projects.
• Ethical Judgment: Demonstrated ethical decision-making and integrity.
• Networking Skills: The ability to bu