Jobs and Careers

Administrative Assistant, Membership

United Statesfull_timeVerifiedPosted 30 Jul 2025

💰 $37,000/yr

About the role

This is a temp to hire, hybrid position requiring 2 - 3 days a week working from the Doral, FL office (and more during Latin GRAMMY season).

WHO WE'RE LOOKING FOR

The Administrative Assistant will work with the Membership team of the Latin Recording Academy in providing an excellent experience to our members through stellar customer service and data management. You are organized, detail-oriented, data savvy, flexible, and can prioritize new tasks as they come in. You are eager to provide the utmost care in customer service and discretion to our members.

WHAT YOU'LL DO

Support the Membership department and Chief Awards, Membership & Preservation Officer with general administrative duties.
Assist with membership calls, filtering and directing as needed.
Answer member emails, calls and voicemails to assist with account maintenance, new member submissions, requalification requirements, voting assistance, general membership related questions, renewals and more
Verify member music credits, distribution, and career substantiation through research and calling references as needed.
Work with the team in managing logistics for all membership mailings, emails, and benefit fulfillment.
Ensure database is maintained accurately and meeting desired needs.
Troubleshoot issues that may arise with technical support team.
Assist the Membership and Awards teams during the Awards process.
Respond to and track out-of-office emails for the department head and team as needed.
Manage Freshdesk (helpdesk ticketing system) daily by answering emails, rerouting as needed, and by keeping the team informed of inbox status.
Manage in-office visits including reserving the conference room, inviting other staff if needed, sending meeting invites, follow up, etc.
Take notes during meetings.
Prepare team’s agenda for travel.
Request reports.
Maintain department calendar, keeping it up to date.
Provide support with nominee medallion inventory.
Handle membership shipments via FedEx as needed.
Other duties as assigned.

SKILLS & EXPERIENCE

Bachelor's degree in Music, Business Administration, or related preferred or equivalent work experience.
Fluency in English and Spanish (written and oral) required. Portuguese a huge plus.
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
Experience working with Customer Relationship Management (CRM) databases preferred. Salesforce a plus.
General knowledge of Latin music and its players.
Excellent communication skills with a desire to provide excellent customer service.
Ability to multitask in a fast-paced environment while prioritizing and remaining flexible.
Must be punctual, organized, and detail oriented with the ability to safeguard confidential information.
Availability for minimal travel domestically and internationally.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

SALARY AND BENEFITS

The rate for this position is $18.50 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market.

If/when hired after the temporary period, our comprehensive benefits package will be included (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity.