Loan Servicing Analyst I, II or III

Come join a company you can be proud to represent.

The hiring range for this opportunity is $22.00 to $28.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY: Loan Servicing Analyst I

The Loan Servicing Analyst I will process exception loan payments and executes loan functions assigned by the department supervisor or other more senior personnel. The functions include generating simple loan payoffs, generating loan amortization schedules, processing loan payments, executing core system entries, working time sensitive reports, all to support branch and department personnel. The Loan Servicing Analyst I may execute payments and other adjustments as necessary so that the department entries balance daily.

POSITION SUMMARY: Loan Servicing Analyst II

The Loan Servicing Analyst II will research and processes exception loan payments and execute loan functions with support from senior personnel and department supervisors as needed.  The Loan Servicing Analyst II processes functions that include but are not limited to exception loan payments, loan payoffs (including partial payoffs and partial collateral release involving lot adjustments/splits), loan amortization issues, variable rate changes, time sensitive reports, system entries and adjustments that are beyond branch/department skillset or authority, all to support branch and department personnel. The Loan Servicing Analyst II may review disputes for adjustments and process after review with senior personnel. The Analyst may also review and process escrow transactions and general ledger certifications.

POSITION SUMMARY: Loan Servicing Analyst III

The Loan Servicing Analyst III collaboratively and with senior personnel and department supervisors, processes complex and technical loan issues and functions that include but are not limited to exception loan payments, loan payoffs (including partial payoffs and partial collateral release involving lot adjustments/splits), loan amortization issues, variable rate changes, core system reconciliation, audits, exams, and time sensitive reports, all to support branch and department personnel. Independently researches and solves problems relating to such payments.  The Loan Servicing Analyst III may process dispute adjustments, engage in Secondary Market activity, escrow transactions and general ledger certifications.

MAJOR RESPONSIBILITIES: Loan Servicing Analyst I

• Assists department and other business units and branch personnel with loan related matters that may exist after boarding.
• Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
• Follow operational programs/procedures/job aids as assigned.
• Identify payment issues and correct as instructed by senior personnel.
• Generate simple payoff demand requests on consumer loans.
• Investigate out of balance conditions and payment errors.
• With guidance from more senior personnel, resolve discrepancies between Promissory Note and core system
• Process various daily Signature queries & Nautilus reports that are time sensitive, including but not limited to: Matured Loan query, Automatic Loan Payment Exception Journal.
• Provide data to senior management for audit and exam campaigns.
• Process approved disbursement requests from Construction Lending group.
• As instructed, process incoming wires for loan related activity. Execute outgoing wires as instructed.

MAJOR RESPONSIBILITIES: Loan Servicing Analyst II

• Assists department and other business units and branch personnel with loan related matters that may exist after boarding
• Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
• Follow operational programs/procedures/job aids as assigned. May be tasked with updating.
• Participate in ongoing product/system implementation as needed/assigned.
• Along with Senior personnel, review loan structure upon boarding to ensure accuracy of setup, billing, and payment posting hierarchy.
• Execute adjusting payment entries as instructed.
• Coordinate more complex payoff calculations on consumer and some business/commercial loans.
• Provide assistance to internal business units for out of balance conditions and payment errors.
• Collaborating with appropriate business units as needed, resolve discrepancies between Promissory Note and core system
• Process various daily Signature queries & Nautilus reports that are time sensitive, in