Business Systems Analyst

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:

As Dutch Bros continues its incredible growth, the teams building our future are more critical than ever. We are looking for a technical, problem-solving analyst to own and advance the systems that power our Real Estate and Legal departments. In this hybrid role, you will act as both a business analyst and a systems expert—managing backlogs, automating processes, and implementing new features that directly impact our expansion. You will be the go-to technology partner for these crucial teams, ensuring their tools are as high-performing as they are.

Job Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related discipline, required.

• 3-5+ years in Business Systems Analysis or a similar role: You have a proven track record of supporting and enhancing corporate technology systems.

• AI-Powered Automation Mindset: You have an engineering background and a demonstrated ability to leverage AI tools to automate and accelerate business processes, saving time and improving accuracy.

• Business Partner & Problem Solver: You excel at understanding business needs (especially in legal or real estate) and translating them into technical solutions.

• Data & Visualization Skills: You are comfortable working with data and can build basic dashboards or reports to provide insights to your business partners.

• * A "Get It Done" Attitude: You're a self-starter with a strong work ethic and a passion for delivering results.

• Bachelor's degree in Computer Science, Software Engineering, or a related discipline, required.

Location Requirement: 

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

• System Ownership & Maturation: Take charge of the technology stack for our Real Estate and Legal teams, creating and executing a roadmap for system improvements and maturation.

• Backlog Management & Delivery: Partner with stakeholders to groom, prioritize, and deliver on a backlog of requests, from small fixes to new feature rollouts.

• Hands-On Implementation: Configure system changes, manage integrations between platforms, and roll out new functionalities to meet business requirements.

• Support System Health & Performance: Proactively monitor system performance and availability, acting as the first line of defense for troubleshooting and support.

• Intelligent Process Automation: Identify and implement automation for key business processes, leveraging AI to accelerate workflows and drive new efficiencies.

• Must be able to collaborate in-person with occasional impromptu in-person meetings

Skills:

• Teamwork

• Effective Prioritization

• Functional and Technical Expertise 

• Change Management

• Problem-Solving

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

  • Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communica