Director, Growth Strategy

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

In this role, you’ll own and grow new and existing multi-million-dollar business segments by utilizing proven sales development and strategic account management skills, ultimately driving the business to meet year-over-year growth targets.  This high-visibility position is a key player in new partner initiatives, and they will collaborate closely with Sales, Marketing, Customer Experience, Supply Chain and Senior Management to drive revenue growth and product/service innovations.

RESPONSIBILITIES:

• Strategy Development:  defining the right priorities + tactics to drive online revenue growth

• Planning:  developing and aligning JBPs & Annual Objectives with your Retailers and reviewing/adjusting Quarterly in QBRs to ensure objectives are met

• Selling & Stakeholder Management:  identifying opportunities for growth, building selling stories to activate such opportunities, and aligning with the right stakeholders to achieve

• Channel Marketing:  understanding your Retailers' shoppers & path to purchase, and then partnering with Channel Marketing to deliver the best in-store and on-line solutions

• Retail Execution:  partnering with Retail Execution/Ops to influence in-store awareness and acumen, training, and ensure merchandising execution

• Innovation:  identifying and driving new business opportunities within your business segment and in strategic objectives outside the segment

• Travel:  Estimated 20% travel to client sites and other locations as needed

WHAT'S GREAT ABOUT THIS ROLE?

• Your work directly impacts SquareTrade’s revenue growth and strategic partnership initiatives

• You have ownership of the “P&L” for one of our largest retail partnerships, with ultimate accountability for delivering growth targets and product + service innovations

• You’ll have immediate impact – you’ll be expected to gain deep understanding of our business and bring your own ideas to the table

• You’ll get hands-on experience in all facets of omni-channel sales and a variety of partner types including e-commerce players, brick & mortar retailers, and OEMs

• With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

Qualifications

• Intellectually curious and detail-oriented, you’re passionate about asking questions, understanding corporate strategy, and doing research

• Driven to make an impact on the business, you’re scrappy and willing to think outside the box

• Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

• You’ll get your hands dirty…you not only understand the research methods and strategies needed to drive sales within both eCommerce and Brick & Mortar retailers, but you’re also not afraid to jump in and help make it happen on a tactical level

MINIMUM REQUIREMENTS:

• 7+ years of experience in a client-facing management consulting or CPG Business Development / Account Executive role

• Bachelor’s degree; MBA preferred

• Advanced user of Excel and PowerPoint

• Previous experience leading and motivating cross-functional teams

• Excellent organizational skills + superior analytical, communication, customer service and management skills

• Technology, retail, and ecommerce enthusiast

• SQL and Tableau experience is a plus (but not required)

Additional Information

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Supportive leave policies includin