FOC Watch Leader

The FOC Watch Leader serves as the shoreside watch stander/leader in the Carnival Cruise Line, Miami-based Fleet Operations Center (FOC), monitoring current fleet operations, responding to irregular deck, engine, and hotel issues, coordinating ship deviations, and interacting with multiple shore side departments to provide robust situational awareness and decision-making support for senior shore side and shipboard leaders. Shared services to support the HAG (Holland America Line, Princess, Seabourn, P&O Australia.

Essential Functions:

• Support routine fleet current operations. Create and deliver reports, notifications, and briefs on fleet activities, deviations, and events.

• Manage near-term operational issue responses, to include coordinating with shipboard leadership teams, shore side marine & hotel operations personnel, and external public and private partners. Includes evaluating information generated in decision-support tools

• Coordinate with shipboard and shoreside leadership teams to develop courses of action in response to itinerary deviations, short-notice ship requirements, and disruptive events.

• Monitor for irregular conditions that may cause itinerary deviations or necessitate operational changes. When possible, in agreement with shoreside leadership, propose proactive courses of action to maintain continued safe ship operations and avoid negative guests’ experience.

• Manage situational awareness displays, ensuring accuracy of reporting data and availability of current operational data for multiple Carnival and HAG operational divisions.

• When required, notify senior company leaders of situations that present potential danger to guest, crew, and vessels. Proactively monitor and notify in case of potential media exposure. Activate and moderate Carnival Irregular Operations Team (CIOT) conferences, and/or activate the Shore side Incident Response Plan (SIRP) as requested for CCL and HAG. Provide associated support to CMG FOC as requested or directed.

• Assist, as directed, in nautical itinerary development, and resolution of operational nautical issues. This will also include support to developing long term berthing plans and arrangements.

Knowledge, Skills & Abilities:

• Assist, as directed, in nautical itinerary development, and resolution of operational nautical issues. This will also include support to developing long term berthing plans and arrangements.

• Effective communication skills across multiple media forms

• Effective interpersonal and relationship-building skills

• High degree of self-motivation, tenacity, and drive.

For all roles:

• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills:  Strong time management and organizational skills

• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Qualifications:

• Bachelor’s degree required

• 5+ leadership experience in ship operations and safety related functions required

• 5+ years’ Service as a ship’s deck, engine officer or guest services, preferably of significant vessels in the cruise industry, the tanker/offshore industry, or other shipping sectors required

• Experience in knowledge management and managing complex audio/visual displays and dashboards preferred

• Experience with MS Office (Excel, Word, & PowerPoint) and office 365 preferred

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.

Physical Demands: Must be able to work night and weekend shifts. Typical shift is 12 hrs Responsib