Sr. Professional Services Consultant

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

You will provide guidance and technical expertise to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better. 

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies. 

Your Impact

• One week a month on customer site
• Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
• Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
• Configure, implement, and maintain Security Operating Platform
• Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall
• Test and validate the migration environment
• Coordinate and execute cutover to production
• Provide guidance on code upgrades
• Facilitate the development of new application and threat signatures
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
• Some travel may be required, dependent on customer request
• You work with the customer's security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks

Qualifications

Your Experience

• High level of experience with Panorama and log collectors
• NGFW
• Global Protect
• BS in Computer Science, MIS, business, or equivalent education/training/experience or equivalent military experience required
• Minimum of 5 years' experience with network/security solutions and technologies (AWS, Public Cloud, Palo Alto Networks Security Platform VMs, and general routing and switching)
• Minimum of 3 years’ experience leading security solutions in large environments)
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks® products
• You're experienced in internetworking, LAN, and WAN technologies
• You have a good understanding of Internet protocols and applications
• Possess the following industry certifications - CISSP, CCNA, CNSE, JNCIE-SEC
• You effectively handle multiple projects and work calmly in high pressure
• You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers
• Experience working in an enterprise environment

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you e