Client Success Advocate - Account Manager - Free Healthcare Benefit for Entire Family!

At Redirect Health, we’re on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Client Success Advocate(CSA) roles. 

  
The CSA plays a crucial role in ensuring client satisfaction and operational efficiency by effectively managing member issues, renewals, and client relationships. If you are passionate about healthcare – this role providers you the opportunity to make an impact in the healthcare space for clients and members. This is a hands-on client management role, you will be the single point of contact in helping them get the best healthcare experience.

Why Join Us?

We’re redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you: 

• No premiums 

• No co-pays 

• No deductibles 

• No out-of-pocket maximums 

That’s right—your entire family gets access to comprehensive, free healthcare. It’s our way of ensuring you can focus on what matters most—your health and well-being. 

What You’ll Do as a Client Success Advocate  

• Client (and broker) Relationship Management: Serve as the main point of contact for clients after enrollment and throughout their membership lifecycle, including renewals.  

• Renewal Management: Work with the brokers to increase client retention through proactive communication and solution-oriented renewal process management.  

• Client Education: Help clients understand how to navigate and maximize their healthcare benefits, address unique scenarios, utilize the different capabilities of Redirect Health and help their employees (our members).  

• Communication: Interact with clients via email, phone, Zoom, and in-person to provide responsive, empathetic and effective support.  

• Collaboration: Work closely with Healthcare Consultants, AR Specialists, and Brokers to create a “WOW” experience.  

• Data-Driven Insights: Monitor metrics and trends to identify areas of improvement that prevent surprise terminations or non-renewals.  

• Problem Solving: Support members and clients with challenges in benefit usage, resolving issues efficiently and professionally.  

• Client Advocacy: represent the interests of your clients towards the Redirect Teams to share feedback, promote results and share updates.  

A strong performing CSA will:   

• Deliver measurable improvements in renewal, enrollment, and satisfaction metrics across assigned clients  

• Build strong, multi-level relationships with client and broker stakeholders  

• Contribute to CS team development through knowledge sharing, process improvement, and cross-functional initiatives.   

The success of the role will be measured by the following success metrics:  

1. Net Renewal: Growth in the overall invoices by clients.  

1. Enrollment: Increase the overall number of employees (and dependents) enrolled with Redirect Health.  

1. Client Satisfaction: Maintain/Improve the level of satisfaction by the key members of the Client mgt team (Owner, HR, Benefits team, Broker).  

1. Member Satisfaction: Working with Care Logistics, Claims and Member Success teams, address member issues to enhance member satisfaction, measured by NPS.  

What We’re Looking For 

• High School Diploma or GED, required, or other work related experience.

• +3 years of experience in customer service roles.  

• +2 years of account management or client success experience.  

• Strong communication skills, both verbal and written, required.  

• Friendly, self-motivated team player who thrives on supporting others, required.