Regional VP - Food & Beverage

About Us:

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary:

At Invited Clubs work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in one of our Clubs, you can create magic moments and enrich lives. We are passionate about bringing people together and about bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people, where you belong.

The RVP F&B’s primary purpose is to assure all food and beverage operations, and Member services are coordinated to exceed Member expectations, while achieving each Club's revenue and profit objectives. The benchmarks for a successful RVP F&B, are growth in Member usage and food and beverage revenues; reduction in Member attrition; the maintenance of all quality standards for service, production, cleanliness, and safety; employee relations and staff development; all measured by growth in Net Revenues from Operations. Also responsible for the direction, development, and training of all food and beverage personnel, to maintain a high level of quality as well as ensure that each Club adheres to the standards that have been set forth by Invited.

Reports Directly To: SVP of Food & Beverage.  Indirectly Supervises all front of house and heart of the house staff, including the Food & Beverage Directors and Executive Chefs.  Indirectly Supervises: staff in other departments such as House Maintenance, etc. 

Day-to-Day:

• Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, menu development, programming, service operations, and maintenance.
• Develop aggressive Food & Beverage sales, marketing and net revenue plans and direct successful implementation, following established Invited budgeting and revenue guidelines.
• Prepare an annual financial budget and achieve these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs.
• The RVP F&B is an advocate and ambassador of ClubLearn online Service training and understanding the critical role that Membership and exceeding expectations plays in the success of the operation. Identify opportunities for Member events and food services that satisfy on-going Member needs and implement to achieve revenue objectives.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Work with the Member committees and boards to develop and implement Member activities and events.
• Communicate with Members on both group and individual basis to ensure the Clubs exceed their expectations.
• Works closely with SVP, Vice President of Membership, RVPs of Agronomy, Regional Director of Golf, RVP Event Sales, and Marketing to provide direction and input on all matters relating to F&B operations for their specific areas.
• Recruit, select and develop a qualified staff of F&B Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for Club Employee in conjunction with labor laws. Ensure appropriate on-boarding takes place.
• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing each Club's revenue objectives.
• Implement and effectively execute specific training programs timely and consistently to ensure Club staff are providing Members with quality service and product.
• Attend and lead as required all Regional staff meetings, National Food & Beverage meetings, as well as hold weekly