Infrastructure Technician (Mobile)

Perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, communications cabling and other various low voltage cabling systems.  Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials.

Position Details: 

• Hourly position based upon experience & skill level
• Contract with possible contract extension or hire
• Standard work hours: Support hours are between M-F 8 am - 6 pm (Work hours will vary & can include OT and weekends, nights)
• Location: Mobile worker - Connecticut (Southwest Connecticut - supports a minimum of 2 hour travel radius which could include the whole state of CT and adjacent parts of NY)
• Candidates must have a valid Driver's License & a dependable vehicle
• Must have a personal smart phone with a hotspot
• Client Addendum will need to be followed.  Copy will be provided at the time of candidates offer.

Primary Roles & Responsibilities

• Perform installation and service of low voltage category cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6.
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.
• Provide hardware break-fix services for network infrastructure
• Install/swap out devices (e.g., Cisco/Avaya VOIP phones, computers, cables, boards, edge routers, switches and etc.)
• Troubleshoot network issues at layer 1
• Perform rack and stack activities
• Switch Upgrades 0 to 10
•  Memory Installs 0 to 10
• Cisco/Avaya VOIP upgrades
•  Small scale user relocations 0t to 50
• Extend circuits from the MPOE through the riser system to devices in the MDF or IDF.
• Trouble shoot circuits
• Perform upgrades and additions to cabling infrastructure systems in order to increase functionality and usability.
• Coordinate with other Team Members within North American Commercial Services (NASI) Operations for the purpose of completing projects/work orders efficiently.
•  Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
•  Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
• Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
•  Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
• Returns phone calls, text messages and emails in a timely manner
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.

Education/Experience Requirements

• Minimum 1 year of experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
• Proven ability to install, terminate & test low voltage cables & fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable, single mode & multi-mode fiber optical cables.
• Industry and manufacturer specific experience and/or certifications preferred (examples: BICSI, Commscope, Corning)
• Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, & wireless systems.
• Can identify and console into network equipment at client site locations using provided laptop and console cable using putty or hyperterminal.
• Working knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Working knowledge of ticketing systems (i.e. ServiceNow)
•  Knowledge of switches, routers, wireless access points
• Basic Telep