Residential Market Specialist

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Job Title: Residential Market Specialist

Position Summary

The Residential Market Specialist is responsible for overseeing key field and operational activities that support overall market performance. This position ensures a seamless transition from construction completion to resident move-in by maintaining high standards of quality, efficiency, and customer experience. The role supports market operations through inspections, coordination, and issue resolution while managing part-time team members. It requires strong organizational skills, attention to detail, and the ability to manage priorities in a fast-paced, field-based environment.  

Essential Job Functions

1. Functional Responsibilities

• Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready
• Perform basic maintenance tasks including replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage remotes
• Prepare homes for move-in by identifying and resolving outstanding issues, removing temporary signage, rekeying locks, and installing permanent lockboxes
• Assist with utility inspections and ensure proper transfer or maintenance of services
• Verify and address HOA, HUD, city, and municipal inspections or code violations

2. Operational / Departmental Support

• Schedule and oversee part-time team members to ensure productivity and efficient task completion
• Communicate effectively with cross-functional teams, using technology to document inspections, capture photos, and provide real-time updates
• Support market performance by tracking key metrics and assisting with operational and financial goals
• Serve as the first point of contact for validating reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps

3. Compliance & Risk Management

• Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines
• Maintain accurate inspection documentation and reporting standards
• Collaborate with local authorities when necessary and post legal notices in compliance with regulations
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, when required

5. Leadership / Collaboration

• Provide guidance and oversight to part-time team members, ensuring productivity and quality of work
• Collaborate cross-functionally with Operations, Property Management, Construction, and Maintenance teams to support market performance and property readiness
• Promote company values, accountability, and professional standards in all field and team interactions

6. Additional Responsibilities

• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
• Perform light cleaning tasks as needed to maintain property standards
• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• Completion of all assigned daily and weekly inspections on time, meeting scheduling and productivity targets
• Accuracy and quality of inspection reports, measured through audits and compliance checks
• Contribution to market performance through occupancy support, reduced downtime, and adherence to property standards
• Maintenance of low move-in maintenance issues, with a ta