HR Services Coordinator - PST Hours

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

The HR Services Coordinator, working in collaboration with and in support of the firm’s strategic initiatives, serves as the primary contact to all partners, employees, former employees and retirees on payroll, benefits, other HR transactions, and policy related questions. Handles inquires and problems in order to provide an exceptional employee experience and provide clear advice and information. Knowledge base and case management tools will be utilized to assist in responding to HR inquiries.

Location

This position can sit in our Phoenix, Austin, Chicago, Dallas, Houston, or Seattle office and offers a hybrid work schedule with hours from 8:30 AM to 5:00 PM Pacific Time.

Responsibilities

• Serve as the first point of contact for Human Resources and ensure that the lawyer and business professional AskHR experience meets our standards of operational excellence.

• Assist managers and employees in navigating Workday and executing business process transactions.

• Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations.

• Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.

• Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.

• Maintain a working knowledge of company benefit plans such as health insurance, 401(k), vacation, holidays, time tracking and pay to respond to AskHR inquiries.

• Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems, and a consistent employment experience.

• Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability.

• Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.

• Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.

• Other duties as assigned.
   

Desired Skills   

Able to communicate comfortably and provide clear explanations to all levels of people and use discretion when communicating sensitive information. Preference of 2+ years’ experience with benefits administration and HR policy administration. Express interest and curiosity in understanding why something is done a certain way, ask appropriate questions and identify relevant resources for answers, know when to escalate a matter. Identify ways to improve operational efficiency and meet deadlines. Strong customer service focus centered on building an exceptional employee experience including responding quickly to requests, acknowledging receipt of requests when unable to provide a resolution within the allotted timeframe. Able to work as part of a high-performance team and perform with minimal supervision. Invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products. Ability to learn quickly. Experience with MS Office (Word, Excel); Preference of 2+ years’ experience Workday and ServiceNow or similar system experience.

Minimum Education            

• High School Diploma or GED.

Preferred Education            

• Bachelors Degree in Human Resources or a related field.
   

Minimum Years of Experience  

• 2 years’ experience in an HR administrative support role.

Essential Job Expectations

All DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:
 

• Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.

• Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.

• Meet deadlines, manage competing priorities, and commit to meeting high standards.

• Comply with firm policies and procedures.

• Maintain confidences as required in a law firm environment.
   

Physical Demands

Sedentary work: This is