WIC Customer Service Representative

Description

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion  

INTEGRITY We build trust through honesty, word and deed  

EXCELLENCE We use best practices to deliver exceptional quality care 

AFFORDABILITY We manage resources to provide affordable health care 

TEAMWORK We work together as a team in the interest of patient care 

JOB SUMMARY:

We are searching for our next SUPER STAR ! As the WIC Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed WIC and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The WIC CSR is responsible for registration and processing of all clients/families requesting WIC services. The WIC CSR is responsible for coordinating encounter data entry to meet program and agency deadlines, adhering to compliance and quality improvement processes.

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions 
• Basic Life Insurance 
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability 
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP) 
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, paid time off, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork. 
• Benefits start after 30 days 
• Fun & Energetic, Family-Based Environment 

DUTIES AND RESPONSIBILITIES:

•  Greet and assist patients, members and visitors who enter.  

•  Answer telephones identifying self and name of clinic in a friendly, professional manner.

•  Attentively and promptly respond to the client’s needs.

•  Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.

•  Determine program eligibility for participants by assessing household income or obtaining proof of Medicaid, SNAP or TANF

•  Demonstrates the ability to explain myWIC to participants

•  Demonstrate ability to schedule participant appointments according to established protocols

•  Demonstrate proficiency in sending text message reminders for upcoming appointments

•  Demonstrate excellent understanding of the WIC program and certification periods for each category including pregnant, breastfeeding and post-partum women, infant and children

•  Demonstrate excellent knowledge of issuing benefits onto the EBT card

•  Maintain knowledge of the TXIN system

•  Follow-up on missed appointments as assigned by Director or Supervisor

•  Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.

•  Provide participants with required written materials including the Rights and Responsibilities and Healthy Texas Women’s Program

•  Assists with outreach activities 

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