Service Desk Support - Junior

Who We’re Looking For (Position Overview):Spry is seeking a highly skilled and motivated Service Desk Support Analyst - Junior to join our team in Chantilly, VA.

What Your Day-To-Day Looks Like (Position Responsibilities):

• Answer phone calls, emails, or other communications received from users of financial and facility applications.
• Record a ticket in the call center database (currently HP Service Manager) for every communication received.
• Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record results.
• If the incident needs to be escalated or are out of scope, note in the database the appropriate recipient, or note the determination of out of scope and why.
• Create knowledge articles accordingly.
• Process vendor request forms.
• Perform other staff augmentation work as needed

What You Need to Succeed (Minimum Requirements):

• 3 years of experience of work experience or 1 year of work experience performing as a Service Desk Support Analyst
• TS/SCI Eligibility
• Comfortable obtaining a CI Polygraph.