Manager, Professional Services - Benefits

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products.

Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as bridges between the customer and product teams and are instrumental in driving adoption. 

This role is to manage a new team of Benefits Specialists. This role is demanding as it encompasses- broker benefits, US Benefits, and Global BenAdmin. Each of these three areas is in different stages of process and product maturity.

The ideal candidate for this role has experience leading teams, building processes and systems, implementing Benefits products (specifically- BenAdmin, Flex, COBRA/ACA), working with cross-functional stakeholders, and driving operational rigor. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

This is a high-visibility role that also offers tremendous cross-functional (GTM and Product) opportunities due to Rippling’s focus on Benefits.

What you will do

• Mentor, hire, and lead a global team of product specialists.
• Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT. 
• Design and revise documentation to set the team up for success
• Streamline our broker BenAdmin implementation experience
• Work cross-functionally with product and sales to build qualification processes for BenAdmin
• Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings)
• Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products
• • Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes
  • Serve as a connector between engineering, product, and other customer-facing teams

What you will need

• 7+ years of experience implementing SaaS products
• Strong prioritization and time management (this role has multiple facets and hence time management and prioritization is a key to being successful)
• Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
• Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems
• Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
• Able to work with cross-functional leaders to drive improvements to product and processes

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic informati